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Local Support Specialist (Spanish)

Remote:

Full Remote

Contract:

Full time

Work from:

Arkansas (USA)

Offer summary

Qualifications:

Fluent in English and Spanish, Experience in travel industry (advantage).

Key responsabilities:

Handle calls in Spanish for B2B partners
Provide updates and assistance to partners
Support other teams with Spanish communication
Record information in CRM system

RateHawk Scaleup https://www.ratehawk.com/

201 - 500 Employees

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Job description

Emerging Travel Group (ETG) is looking to hire a Local Support Specialist, who will take calls and provide initial advice to our B2B partners in Spanish language.

Job Responsibilities:

taking calls and providing initial advice to B2B partners in Spanish language;
communicating with partners about the on-going cases, providing regular updates on the progress;
helping other operation teams with the communication in Spanish language;
handling info requests for B2B partners;
recording information in the CRM system about work done;

Requirements

knowledge of English at Advanced level: capability of speaking on the phone in English and writing in business English;
knowledge of Spanish language at Advanced level: capability of speaking on the phone in Spanish language and handling business correspondence;
ability to learn quickly and be results-focused and stress-resistant;
multi-tasking skills;
possession of a strong sense of empathy;
professional experience in the travel industry or in a concierge agency, ТМС, DMC or tour operators (as an advantage);

Benefits

remote work;
a young and active team of super specialists;
interesting and ambitious tasks that will take you to the next professional level;
learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
corporate discounts on hotels and other services.