Contracts and Renewals Administration Assistant

This is a remote position.

Our Client is looking for an enthusiastic, driven, and proactive individual to join our team. The individual must have good communication skills, be presentable at all times, be IT literate, and welcome the challenges of learning new systems and processes as well as adapting to an evolving role.

This is a varied and vital role within an established and reputable IT company who will support the successful candidate throughout their career. This role provides business administration support within the Contracts and Renewals department and is essential in helping to maintain and improve the quality of service provided and the reputation built with the client base as well as throughout the industry as a whole. 

Requirements

Main Duties will include (but are not limited to):

• Accurately collate client product information.
  

• Review and analyse historical system data to assist with future opportunity production.
  

• Liaise with vendors and manufacturers for multiple reasons such as pricing requests, order confirmation, query resolution, and product detail clarification.
  

• Create and maintain accurate opportunity records.
  

• Work with Account Managers and other departments to create appropriate renewal quotes.
  

• Communicate with clients and provide advanced notice of upcoming renewals, dealing with any follow-up queriers where necessary.
  

• Maintain accurate records of all approaching renewable business and follow-up with customers where necessary.
  

• Transition renewal opportunities to the finance department upon receipt of client order.
  

• Monitor and manage multiple inboxes and service boards, ensuring tasks are actioned in a timely manner.
  

• Ad hoc duties as and when required, including deputising for the Contracts and Renewals Manager in their absence.