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Customer Service Virtual Assistant

Remote:

Full Remote

Contract:

Full time

Work from:

Philippines

Offer summary

Qualifications:

Professional demeanor, Excellent communication skills, Proficient in client management.

Key responsabilities:

Maintain and update client files
Ensure client satisfaction
Converse with clients via phone/email
Accurately address client queries/grievances
Handle returns, refunds, and inbox management

JDOnline Connect Human Resources, Staffing & Recruiting Small startup https://www.jdonlineconnect.com/

0 - 1 Employees

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Job description

JDOnline Connect is looking for remote Customer Service Virtual Assistants who will perform various administrative tasks for our clients. The ideal candidate for this role must be friendly yet professional demeanor, top- notch communication skills, and must be profecient in client management.

REPONSIBILITIES:

Maintain and update client files.
Ensure client satisfactions.
Converse with clients via phone or email.
Accurately answer client queries and deal with client grievances.
Redirect urgent issues to the relevant deparments.
Generate quotes for clients as and when requested.
Handle clients concerns and criticisms with patience.
Mediate returns and refunds and process them accordingly.
Inbox management. Receive, read and filter, and file customers email request.
Perform other duties related to Customer Service role as needed.