Offer summary

Qualifications:

English Native, 1+ years of US market experience.

Key responsabilities:

Handle member inquiries and complaints

Process membership applications and renewals

Maintain/update membership records

Develop recruitment strategies and organize events

Prepare reports and marketing materials

Bilingual Global is a leading business process outsourcing (BPO) company that specializes in providing multilingual customer service and support to businesses around the world. Our team of highly trained and experienced representatives are fluent in a variety of languages, including English, Spanish, French, German, and Mandarin, among others. This allows us to effectively communicate with customers from diverse cultural backgrounds and provide tailored solutions to meet their unique needs. Our services include inbound and outbound call center support, email and live chat support, and social media management. We understand the importance of providing timely and accurate responses to customer inquiries, which is why we have invested in state-of-the-art technology to help us deliver fast and efficient service. At Bilingual Global, we pride ourselves on our ability to adapt to the ever-changing needs of our clients. We work closely with each client to understand their specific requirements and tailor our services to meet their specific needs. Our focus on quality and customer satisfaction has helped us to establish long-term relationships with many of our clients, many of whom have been with us for several years. We understand that outsourcing can be a daunting process for many businesses, which is why we offer flexible contract options and transparent pricing. Our goal is to make the outsourcing process as seamless and hassle-free as possible for our clients. Overall, Bilingual Global is a one-stop-shop for businesses looking for a reliable and cost-effective outsourcing solution. We are committed to providing the highest level of service and support to our clients, and we are always looking for ways to improve and evolve our services to meet the ever-changing needs of the business world.

Job description

Handling all questions, information requests, and complaints regarding membership.
Processing membership applications, renewals, and resignations.
Maintaining and updating membership records.
Assisting with member communication activities.
Collecting data, tracking membership statistics, and preparing reports.
Developing and implementing strategies to recruit new members.
Coordinating with the accounting department to track membership revenue.
Preparing membership marketing materials.
Organizing events and activities for existing and prospective members.

Requisitos

English Native

Experience US market

Experience 1+ years

Beneficios

Remote job

Independent contractor

We are looking for a membership coordinator to act as the liaison between our organization and our members. The membership coordinator will be responsible for all aspects of membership, from serving as the first point of contact for membership related questions to organizing events to recruit new members. You will also be tasked with maintaining records, tracking membership figures, and coordinating with the accounting department regarding the payment of membership fees.

Required profile