RoleWe are looking for Customer Success Manager, based in the USA to manage the relationship with some of our most important customers. You will be working in the most exciting AI domains such as large language models, computer vision, and natural language processing.
Reporting to the Head of Customer Success, you will own a portfolio of assigned customers, helping them to extract the most value out of the SuperAnnotate solution. You will develop a deep understanding of each customer’s business and use cases, clearly articulating SuperAnnotate’s value proposition to meet the customer’s desired outcomes.
The position is primarily offered as a remote opportunity, allowing flexibility in US location.
Your Day - Manage customer relationships across the entire customer lifecycle - Drive the adoption of the software and identify opportunities for expansion - Agree and execute Joint Success Plans with the customer - Prepare and lead key customer meetings, such as kick-offs, QBRs and renewals - Coordinate actions with colleagues from Sales, Product, Services and Marketing - Learn about the product and its features - Create customer-facing materials used for training purposes
What is needed to get started - At least 5 years in Customer Success, technical account management, or client relationship management roles - Experience in B2B SaaS software - Establishing and maintaining C-level relationships, managing expectations - Bachelor's degree in Computer Science, Business or equivalent experience - Project Management, problem-solving, analytic and storytelling skills - Strong written and oral presentation skills, engaging business or technical stakeholders - Legally authorised to work in the USA, without need for Visa sponsorship
Preferred Qualifications - Experience in AI solutions, including basic understanding of LLM - Based in the US East Coast, between the US customers and European colleagues
About SuperAnnotate
SuperAnnotate is the leading platform for building, fine-tuning, iterating, and managing your AI models faster with the highest-quality training data. With advanced annotation and QA tools, data curation, automation features, native integrations, and data governance, we enable enterprises to build datasets and successful ML pipelines.SuperAnnotate was recognized as one of the world’s top 100 AI companies in 2021 by CB Insights and the #1 Data Labeling platform in G2.
