Servicenow Lead engineer JD for your reference
· Primary Skills :ServiceNow Development
· Secondary Skills :ServiceNow IT Operations Management
o Implementation of ServiceNow Modules(ITSM+ITOM), administration, improvement and support of latest ServiceNow platform.
o Perform minor and major enhancements requests to a clients ServiceNow instance(s), including changes to the user interface, system properties, foundation data, existing workflows.
o Extensive experience of working with ServiceNow glide objects such as GlideRecords, GlideSystem, GlideAggregate, GlideAjax etc.
o Facilitate roll out of new applications and modules in ServiceNow
o Perform ServiceNow upgrade administration assistance to ensure clients leverage of the latest releases of the ServiceNow application ensuring implementation occurs in a timely manner with minimal or no disruption to client IT operations
o Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
o Ensure tool configuration consistency across development, testing and production environments
o System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
o Event Management, Discovery, Service Mapping and Orchestration
o Should know the offerings available with ServiceNow ITOM Suite as well as CMDB.
o Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting
o Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)
o Effective communication skills via verbal and non-verbal methods
o Strong attention to detail
o Manages work against an often-demanding timeline
