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ServiceNow Developer

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

Offer summary

Qualifications:

2+ years' experience in Java, HTML, etc., Experience in configuring ServiceNow, ITIL certification.

Key responsabilities:

  • Customize and implement ServiceNow applications
  • Collaborate with administrators, analyze system interactions
  • Manage latest releases, ensure tool configuration consistency
  • Gather requirements, develop technical solutions and manage projects
  • Troubleshoot problems, participate in maintenance and improvements
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Pivotal Solutions SME https://www.pivotal-solutions.net
51 - 200 Employees
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Job description

This is a remote position.

Responsibilities


  • Customize Service Now applications and facilitate rollout of new applications and modules and configure Application UI and Configure Workflow
  • Collaborate effectively with other Service Now administrators to develop solutions and handle general updates and configuration changes/requests
  • Conduct detailed analysis of system interactions to determine technical solutions and resolves problems which are cost effective and consistent with user needs, system capacities and capabilities
  • Ensure the latest release of Service Now application is implemented in a timely manner with minimal or no disruption to IT operations
  • Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
  • Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible
  • Ensure tool configuration consistency across development, stage, testing, sandbox, and production environments


Project Management


  • Gather and document user and process requirements, functional requirements, and develop technical requirements
  • Develop workflow customizations, and support the Service transformation teams
  • Identify problems related to primary financial software and determine corrective action


Maintenance


  • Work with Service Desk and/or Application Support Specialists to troubleshoot complex problems and user issues
  • Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools


Requirements


  • 2+ years’ experience in at least 2 of the following development using Java/J2EE, HTML, C#/C++/C, Perl, Python, JavaScript/AJAX, or VB/.NET
  • 2+ years’ experience of hands-on in configuring Service Now
  • 2+ years’ in agile delivery methodologies
  • 2+ years’ experience with client/server and applications system architectures and migration
  • ITIL or Service Now certification
  • Experience in loading the data into ServiceNow using import sets
  • Experience in Integrating External Web services and SOAP based Web services, API and emails
  • Excellent written and verbal communication skills
  • Excellent analytical skills
  • Excellent project management and time-management skills
  • Strong problem-solving skills
  • Ability to present technical information in a way that non-technical management and staff will understand
  • Focus on quality and attention to detail


Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Time Management
  • Verbal Communication Skills
  • Analytical Skills

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