Payment Integrity Client Relationship Manager

You may be ideal for this position if you have...

• Healthcare payment integrity experience in client success, account management, customer service, renewal sales, training, technical support, or other related experience.
• Direct experience working in our Pareo platform.
• You have delivered client success metrics and provided proactive intervention to deliver successful client outcomes.
• Lead client meetings: discuss progress towards strategic goals, opportunities for improved client outcomes, updates on client initiatives and outstanding issues, etc.

The Client Experience Manager (CEM) partners with clients to deliver maximum value. They are payment integrity and Pareo experts who guide clients in the optimal use of Pareo to achieve their business goals. They build strong relationships with key stakeholders at multiple organizational levels and advocate for the client internally, partnering with other ClarisHealth teams to deliver on client priorities. The CEM is proactive, process-oriented, and passionate about helping clients and building lasting relationships. The ideal candidate understands the software development and implementation process, is a data-driven analytical thinker, and dives in without hesitation when they see something that needs to be done.

Want to learn even more about the CEM position: - Demonstrate expertise in the Pareo platform and client business processes - Coordinate with ClarisHealth Client Engagement counterpart to create a tailored plan for each assigned client to achieve key client goals - Review client success metrics weekly and provide proactive intervention to deliver successful client outcomes - Recommend processes and controls to increase client effectiveness - Lead client meetings to discuss progress towards strategic goals, opportunities for improved client outcomes, updates on client initiatives and outstanding issues, etc. - Coordinate with other ClarisHealth team members to facilitate timely resolution of client issues - Conduct remote observation sessions with end users to get feedback on better-refined use cases for the application - Efficiently and effectively respond to customer communications - Troubleshoot reported bugs and errors, thoroughly communicating the client issue to aid in timely resolution - Monitor post-implementation projects involving existing clients (vendor onboarding, implementation of new audit types, workflows, data, etc.) - Coordinate product training with payers and suppliers as needed

Why choose ClarisHealth? - ClarisHealth unites data and people through innovative technology. - Remote-first flexible working environment. - “Got Your Back” environment. - Health insurance, including $0 premium HDHP and $0 deductible PPO options. FIRST-DAY COVERAGE! - GENEROUS Paid Time Off, including Vacation, Wellness, Volunteer Time Off, AND floating holidays. - 401(k) with matching, immediate vesting. - Company-paid life insurance and Short Term Disability - Pet Insurance - Professional development reimbursement. - We work hard, but we know how to take time and enjoy life.

For more information on our culture and employment opportunities, please visit us at https://www.clarishealth.com/careers/. #GYB

Help develop the industry-leading solution for the healthcare payer market. Join our team at ClarisHealth in challenging the traditional paper-based, time- and labor-intensive audit and data mining methods and make an impact on the evolution of claims payment recovery.

ClarisHealth is the answer to the health plan industry’s siloed solutions and traditional models for identification and overpayment recovery services. Founded in 2013, we provide health plans and payers with total visibility into payment integrity operations through our advanced cost containment technology Pareo®. Pareo enables health plans to maximize avoidance and recoveries at the most optimized cost for a 10x return on their software investment. Currently, nearly 33 million lives are served by our total payment integrity platform.

ClarisHealth embraces a supportive working culture of creativity and innovation, termed internally as “Got Your Back.” We live out this #GYB spirit every day by leading with Compassion, Communicating with transparency, and committing to improving our Community.

Applicants must be currently authorized to work in the United States on a full-time basis.ClarisHealth is not able to sponsor applicants for work visas.

ClarisHealth is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the Director, People & Management.

EOE including Disability/Veterans/