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Salesforce Support Analyst - Full Remote

Remote:

Full Remote

Experience:

Senior (5-10 years)

Work from:

Sri Lanka

Offer summary

Qualifications:

Bachelor’s degree in IT or related field, 5+ years of Salesforce experience.

Key responsabilities:

Provide end-user support on Salesforce tools
Configure custom objects, triggers, and workflows
Create and maintain Conga Reports and Form Assembly forms/campaigns
Assist in requirements gathering, propose solutions, and conduct training sessions
Stay updated with new Salesforce features and provide process improvements recommendations

GoPro Consultancy Human Resources, Staffing & Recruiting Startup https://goproconsultancy.com/

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Job description

For an international organization in New York, we are urgently looking for a REMOTE Salesforce Support Analyst. Candidates need to be fluent in English. All positions are long-term. This position is open for contractors and employees.

Candidates need to be able to work 4-6 hours per day in the normal office hours of New York, US. Example 9 AM NY time equals 7:30 PM.

Tasks and responsibilities:

Work with an agile team to manage support activities for Salesforce, Conga Composer, and Form Assembly implementations;
Provide end-user support
Perform system configurations such as working with custom objects, triggers, and workflows.
Create and maintain Conga Reports;
Create and maintain Form Assembly forms/campaigns;
Create and maintain complete documentation for configuration specifications;
Assist with system maintenance;
Assist in the gathering of requirements, propose solutions and workarounds based on platform features and limitations;
Communicate technical solutions/concepts with trade-offs, risks, and benefits;
Support data activities including extracting, normalizing, mapping, and uploading data as required. Ensure data integrity through the appropriate use of de-duping and data loading tools;
Develop and conduct training sessions and update training materials;
Keep abreast with new Salesforce features and functionality and provide recommendations for process improvements;

Profile:

Bachelor’s degree in Information Technology/related field or equivalent professional experience is required;
Demonstrated Salesforce production support experience with attention to detail and track record of delivering against objectives;
+5 years of experience configuring and deploying Salesforce solutions;
3 years of experience in building forms and reports with Form Assembly and Conga Composer;
Knowledge of security and access control in Salesforce Lightning Enterprise Edition, project deployments, and environment management;
Fluent in English;

Interested

Please send your resume and motivation to apply@goproconsultancy.com.