Job description

This is a remote position.

JD for SAP Customer Service (CS) Functional Consultant:

Experience Required: 5.6 years of overall SAP experience with at least 2 years of relevant experience in SAP CS module.

Responsibilities:

Utilize strong SAP technical, configuration, and business knowledge in the Customer Service (CS) module.
Implement and enhance repairs processing, goods receipt, storage location, and tracking functionalities in CS module.
Integrate CS module with SAP Sales Order processing and Finance modules to track repair costs and generate customer invoices.
Handle Service Contracts and integrate them with Service Orders for billable and non-billable scenarios.
Manage Service Work Orders and ensure smooth integration throughout the repairs process and on-demand service.
Handle service labor posting and ensure seamless integration with the timekeeping system.
Work on Order to Cash (OTC) process, focusing on Master Data, Pricing, Sales Documents, Delivery Documents, Billing Documents, Contracts, Account Determination, Rebate Agreements, and Partner Determination.
Process EDI and IDoc transactions.

Qualifications:

Strong knowledge and experience in SAP CS module.
Proficiency in handling repairs processing, goods receipt, storage location, and tracking in CS.
Extensive experience with Service Contracts and integration with Service Orders.
Familiarity with service labor posting and integration with timekeeping systems.
Expertise in SAP Order to Cash (OTC) processes, including master data, pricing, sales documents, and billing.
Experience with EDI and IDoc processing.