Zillion Technologies, Inc. (Zillion) provides global expertise in innovative technology, services, and consulting that helps our clients to reach beyond what they think is possible. Since its inception in 2002, Zillion has become one of the fastest-growing companies in the Washington DC metro region. It is a leading provider of contemporary and reliable IT solutions backed by proficient and highly-professional individuals. Today, it has branched out an extensive array of solutions ranging from Digital Transformation solutions, Digital process automation, AI/Machine learning, Digital development (MS Power platform, salesforce) Test Automation, Cloud/ IT Workload Optimization, Infrastructure Management Services, Zillion ERP Solutions, Cybersecurity solutions, dotZ- Zillion's Internet Of Things (IoT) Platform, Staffing Solutions, and Payroll Solutions. With its dynamic growth, Zillion has extended its digital solution to diverse industries like retail, non-profit, banking, the energy industry through Zillion's IoT, big data, and cloud solutions for utilities, the insurance industry with Insurance digitalization, and Governments- Federal, State, and Local with government solutions, Some of Zillion's esteemed alliances are with Oracle, Microsoft, Dell, Deloitte, Symantec, Verio, AWS, Snowflake, Blue Prism, HPE, CISCO, Saviynt, Automation Anywhere etc. With its hard work and dedication the company has achieved various awards and certifications like CMMI - Level 3, ISO 9001, Minority Business Enterprise, Excellence award from U.S. Department of Commerce, Supplier of The Year from Capital Region, Minority Supplier Development Council, ECO CEO- Recognizing Environment Excellence In Business, and many more. Our company delivers innovative solutions, saving our customers time and resources, offering results that cannot be realized anywhere else.

Job description

Company Description

Zillion Technologies Inc. - (ZTI) is a global business consulting and technology solutions provider. Zillion delivers innovative business solutions that give clients a competitive edge.

Job Description

Job Title - Debit Card Disputes Clerk/ Financial Investigations Support Specialist

Number of Positions - 1

Job Location - Glen Allen, VA, 22546 (Remote)

Job Description -

The Financial Investigation support specialist is responsible for investigating debit card disputes (fraud and non-fraud related), while maintaining the bank's compliance with Regulation E, VISA, NACHA, and AUB's T&C.

The investigator is expected to complete a thorough investigation and complete regulatory reports, if warranted. The investigator will be used to augment current staff due to an increased work load and attrition.

Qualifications

Basic understanding of VISA rules/disputes
Excellent communication skills, including writing, editing, proof reading, and speaking
- Ability to lead projects independently.
- Ability to address audiences of varying sizes internally and externally
- Ability to exercise sound business judgment
- Working knowledge of generally accepted business practices for internal communications
- Proficient computer skills relevant to Microsoft Word, Excel, PowerPoint, and SharePoint
- Ability to handle multiple tasks with attention to details
- Flexible, able to adapt to change and comfortable with ambiguity.
Previous debit card fraud experience/understanding
Previous Reg. E dispute experience.