Business Analyst (DAM)

Re:Sources is the backbone of Publicis Groupe, the world’s third-largest communications group. Formed in 1998 as a small team to service a few Publicis Groupe firms, Re:Sources has grown to 5,000+ people servicing a global network of prestigious advertising, public relations, media, healthcare and digital marketing agencies. We provide technology solutions and business services including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management to help Publicis Groupe agencies do what they do best: create and innovate for their clients. 

In addition to providing essential, everyday services to our agencies, Re:Sources develops and implements platforms, applications and tools to enhance productivity, encourage collaboration and enable professional and personal development. We continually transform to keep pace with our ever-changing communications industry and thrive on a spirit of innovation felt around the globe. With our support, Publicis Groupe agencies continue to create and deliver award-winning campaigns for their clients. 

We are looking for an experienced business analyst to partner with the functional project team to gather requirements and contribute to the implementation of our enterprise (Digital Asset Management) DAM solution based on Adobe Experience Manager Assets for Publicis Groupe brands and clients. 

Should have demonstrable experience of large-scale DAM solutions in complex organization with multiple stakeholder groups and should be experienced working in creative agency environments.  

Will be required to work directly with customers and end users to develop requirements, implementation strategy and contribute to the overall solution design. 

We are looking for enthusiastic, driven, individuals who believe in collaboration, value driven and making things better for our customers, both internal and external. They love working as part of a team and enjoy a start-up-like atmosphere. They want to make an impact and help define our future direction as the team grows. They welcome a challenge and are always looking for opportunities to learn new things. 

Roles & Responsibilities: 

• Understand client business processes and employee needs and working with the customers to understand and document requirements. 
• Assisting in development of project charter, project plans and enablement training of the client  
• Lead clients in their efforts to take advantage of the AEM Assets functional capabilities and in their efforts to improve their content supply chain. 
• Creating, developing, and improving documentation such as process flow diagrams, roles/responsibilities, workshop agendas, presentations, gap analysis reports. 
• Develop and maintain design workbooks, process documentation and Agile stories. 
• Prioritise multiple enhancements, projects and initiatives. 
• Determine and define business needs and requirements to develop and continue the growth of a multi-tenant AEM environment. 
• Supports the enhancement process of AEM team working closely with developer resources. 
• Work directly with end users to resolve escalated issues/defects within AEM during UAT/Hypercare.  

• 3 – 5 years of DAM experience with progressively higher levels of responsibility. 
• Minimum of 5 years delivering in Agile/scrum, certifications preferable  
• Project-based experience, preferable in cloud technology. 
• Experience with DAM or any content management platform is essential.  
• Omni-channel digital marketing process experience preferred. 
• Experience and/or knowledge of Studio and Production business preferred. 
• Experience in Adobe Experience Manager (AEM) is preferred. 
• Experience using Jira or other standard project tracking tool. 
• Ability to work across all functional departments. 
• Ability to adapt to several different team structures/types of work as this role may be assigned by project. 
• Excellent communication skills, particularly in conjunction with work-flow steps and internal processes. 
• Strong communication, organization, communication and follow-up skills. 
• Initiative & personal responsibility for work. 
• Strong attention to detail with the ability to multitask. 
• Accountability and flexibility with the ability to work in a fast-paced environment. 
• Positive, team-player attitude. 
• Exhibits strong listening skills and the ability to tactfully communicate position on relevant issues to reach team consensus.