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Product Support engineer

Remote: 
Full Remote
Work from: 
United States
Resource Informatics Group, Inc logo
Resource Informatics Group, Inc SME https://www.rigusinc.com/
51 - 200 Employees
About Resource Informatics Group, Inc
We are a staffing solutions and IT Solutions company that provides you with a platform to find the right fit for your desired job profile. The employment situation is constantly shifting with the changing times, and we are here to ensure that you gather the workforce that compliments your long-term goals. We understand the struggle of the search for talent that accommodates the skills and qualifications for specific profiles, one that blends in with the theme of your organization. We aim to be the best available source for young talent to find their dream jobs, by helping them narrowing down their options to the most suitable work profiles available in the market. At RIG, we consistently work towards creating the latest technology that may not only simplify your work process but also provides you with the most cost-effective solutions. We work hard to make sure that your business strives in the market to be on the top in your field.
See more Resource Informatics Group, Inc offers

Job description

Position: Product Support engineer
Location: 100% remote work (Pacific Time work hours)
Contract duration: 12 months
Qualifications: Must be hands on with 8-13 years of experience.

Product support engineer to assist with requests filed by end users. The primary responsibility will be troubleshooting and resolving errors, and throughout the work you must constantly log details for later analysis, reporting, and to provide end users with updates. When not actively engaged in issue analysis or implementing a resolution, you will assist other members of the team by contributing to product development and improving processes.

Required skills:
  • ServiceNow experience
  • Proficient in Datadog
  • Working experience in 24X7 support model
  • Exposure to microservices, API knowledge, Azure .
  • SQL and NoSQL Database experience
  • API Based application troubleshooting experience
  • Exposure to Cloud infra and Network components. Azure PaaS preferred
  • Knowledge on ITIL process . Change management , Problem management

Desired:
  • Must have knowledge of Kusto query language – KQL
  • Experience with Grafana is nice to have






























Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

SQL (Programming Language)API DesignNetwork InfrastructureAzure Cloud ServicesCloud InfrastructureChange ManagementMicroservicesGrafanaDatadogKusto Query LanguageNoSQLMicrosoft AzureProblem ManagementServiceNowITIL Security Management
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