Service Delivery Manager

This is a remote position.

Manage Customer Expectations

This role involves assessing customer feedback and improving procedures accordingly to ensure that great customer service is always provided. Service delivery managers evaluate a customer’s experience against a set of customer satisfaction goals and criteria.

Requirements

• Leadership – Service delivery managers have strong leadership skills in order to motivate and lead their team effectively and to ensure that junior employees have the knowledge they need to do their jobs well.
  
• Communication Skills – Service delivery managers possess strong interpersonal skills, which enable them to communicate with their team, give clear instructions, and provide great customer service.
  
• Computer Skills – The administrative side of this role requires good computer skills to analyze data and create reports.
  
• Teamwork – Service delivery managers need to work well as part of a team, to take on tasks during busier periods to help colleagues, and to be of assistance or offer guidance to other members of staff.
  
• ​Detail-Oriented – This position requires analytical skills and the ability to interpret information from numerous sources to prepare and present reports. For this aspect of the role, being detail-oriented and able to find focused solutions to business problems is useful.
  

Benefits

• Constant learning using the latest SAP technologies. 
  
• Be part of a highly skilled team.  
  
• Remote job. 
  
• Competitive salary.