Job description

This is a remote position.

Job Title: Community Manager

Company Overview:

Dev Gadhvi Creations Pvt Ltd is a leading self-development company in India with a thriving community of over 5000 members. We believe in empowering individuals to unlock their full potential and are seeking a dynamic Community Manager to foster engagement, growth, and collaboration within our community.

Qualifications:

Proven experience as a Community Manager or similar role.
Excellent written and verbal communication skills.
Familiarity with self-development, personal growth, or related industries.
Strong interpersonal and relationship-building skills.
Ability to work independently and collaboratively in a remote environment.
Knowledge of social media platforms, community management tools, and analytics.

Roles and Responsibilities:

Community Engagement:

Foster a positive and inclusive atmosphere within the community.
Actively engage with members through various channels, ensuring a vibrant and supportive environment.
Respond to member inquiries, feedback, and concerns promptly and professionally.

Content Management:

Manage and approve content shared in the community.
Schedule and coordinate regular posts, discussions, and activities to keep the community engaged.
Collaborate with internal teams to ensure content aligns with the company's values and goals.

Event Coordination:

Plan and execute virtual events, webinars, and activities to enhance community participation.
Coordinate with guest speakers, influencers, and industry experts to contribute to community events.

Moderation and Conflict Resolution:

Monitor community interactions, ensuring adherence to community guidelines.
Address conflicts or issues within the community promptly and in compassionate way.
Implement and enforce community guidelines consistently.

Analytics and Reporting:

Track and analyze community engagement metrics.
Provide regular reports on community growth, sentiment, and member feedback.
Utilize data to make informed decisions on community strategy.

Member Advocacy:

Identify and celebrate the achievements and contributions of community members.
Act as a bridge between the community and the company, advocating for member needs and feedback.

Collaboration with Cross-functional Teams:

Work closely with marketing, product, and support teams to align community efforts with overall company objectives.
Provide insights from the community to assist in product development and marketing strategies.