Senior ServiceNow Developer (REF1856U)

The largest ICT employer in Hungary, Deutsche Telekom IT Solutions (formerly IT-Services Hungary, ITSH) is a subsidiary of the Deutsche Telekom Group. Established in 2006, the company provides a wide portfolio of IT and telecommunications services with more than 5000 employees. ITSH was awarded with the Best in Educational Cooperation prize by HIPA in 2019, acknowledged as one of the most attractive workplaces by PwC Hungary’s independent survey in 2021 and rewarded with the title of the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.

As a Senior ServiceNow Developer specializing in Order Management within the telecommunications industry, you will play a pivotal role in enhancing and optimizing critical service delivery processes. Your expertise in ServiceNow will be essential in designing, developing, and maintaining solutions that improve operational efficiency, customer service, and order fulfillment.

The area of responsibility includes:

• Lead the design and development of ServiceNow solutions specifically tailored to Order Management processes to ensure efficient handling of customer orders, provisioning, and service activation
• Customize and configure the ServiceNow platform to align with telecom-specific requirements, ensuring seamless integration with Order Management systems.
• Implement automation scripts, business rules, and workflows to optimize telecom operations
• Integration: Integrate ServiceNow via TM Forum APIS with fulfillment systems, assurance systems, billing systems, finance/procurement/logistics systems and other telecom-specific applications to streamline order processing and fulfillment
• Utilize Performance Analytics to track key metrics related to order fulfillment and service quality
• Implement security controls and compliance measures specific to the telecommunications industry, including data privacy and regulatory requirements
• Provide training and guidance to team members and end-users
• Document all configurations, customizations, and best practices related to ITSM and Order Management

• 3+ years of relevant experience in ServiceNow
• Proficiency in JavaScript and ServiceNow APIs
• ServiceNow Certificate(s) (e.g. CAD)
• English language knowledge

Advantages:

• Familiarity with telecom Order Management systems and processes
• Experience with implementation of SD network solutions

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.