Especialista Senior en Redes Sociales

Employee engagement and talent attraction through social media requires a Senior Social Media Specialist working remote in Mexico City requires a dynamic, digital marketer who can concept, create and execute upon organic and paid social marketing campaigns. The content helps position TeleTech as the employer of choice, attracting and retaining talent that are passionate about delivering amazing customer service.

What you’ll be doing The Senior Social Media Specialist supporting talent acquisition and employee engagement, will have global reach through your efforts in paid social, organic engagement, and creative design. You’ll manage our online social audience of current, past, and future employees via TeleTech’s social channels, bringing a local voice to our employee culture. Additionally, you’ll be crucial to our paid social strategy, working with internal team members to find the right person at the right time for our career opportunities.

On a typical day, you’ll You’ll need a combination of skills and experience in paid social, campaign creation, reporting on social analytics, and driving organic engagement. Why? Because you’ll be key to our global team’s evolution into new realms of social media and digital innovation. Because you’re proficient with the mainstream platforms (Facebook, Instagram, LinkedIn, YouTube and Twitter) as well as trendy enough to try the more niche platforms (Snapchat and TikTok), you’ll help our team succeed at our global mission to empower all of our colleagues to truly #ExperienceTTEC.

• Own the social media strategy and campaigns across platforms (i.e. Facebook, TikTok, Instagram, Twitter, LinkedIn and YouTube) for a range of TTEC’s regional markets.
• Support our global Social Media Team with all TTEC regions as needed, bringing your team spirit and energy to our collaborative approach.
• Measure channel growth and performance while brainstorming ways to innovate and improve.
• Support talent acquisition through both paid and organic social to maintain our employer brand and entice our employee audience to engage.
• Work with cross-functional teams to ensure maximum ROI in our social media advertising. You will be the social media expert for your internal points of contact.
• Daily monitor TTEC's social media presence by responding to public comments and questions.
• Use your initiative to anticipate trends and develop ideas for how TTEC can stay ahead in the social media space.

What You Bring To The Role

• Bachelor's degree in Communications, PR, Marketing or Digital Media or equivalent experience.
• Two to four years of paid and organic social experience in B2B or B2C social media marketing.
• Proficiency with Adobe Creative Cloud and/or Canva (ideally Photoshop and Premiere at minimum). Video editing skills are a plus!
• Can write ad copies and create social media content plans for various platforms.
• Experience managing and measuring social media campaigns, including paid ads, as well as working with internal stakeholders to meet business goals.
• Experience with social media analytics, both natively and through social media management tools (such as Falcon/Brandwatch or Emplifi).
• Background in talent acquisition marketing is a plus.

About TTEC We are a premier global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world's most iconic and disruptive brands. **

What You Can Expect**

• Dedication to your career growth and professional development
• Actively diverse and inclusive culture
• Community-minded organization committed to giving back
• Global team of curious lifelong learners guided by our company values
• And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. **

Ubicación principal**

MX-DF-Mexico DF **

Puesto**

Comercialización/externo y interno