Senior Product Designer, Digital Platform and Innovation at World Vision Canada

Are you looking for more than a job? At World Vision Canada we offer challenging careers that change the lives of children all over the world and it will change yours too. Come and be part of a team of 400 Canadians with a vision for the world: Life in all its fullness for every child.

You will experience Christian faith in action helping to make real and lasting change in the lives of the world’s most vulnerable children. Join the World Vision Canada team and be part of a powerful and effective force for good:

For Children. For Change. For Life. **

Position: Senior Product Designer, Digital Platform and Innovation**

Reports to: Head of Digital Platform

Head of Impact Value & Market-Creating Innovation

Position Term: Full Time Permanent

**Primary Location: Mississauga, Ontario, Canada

Workplace Type: Remote (Within Canada) **

Job Purpose:

The Market-Creating Innovation (MCI) team is at the centre of WVC’s (World Vision Canada’s) innovation hub. We are focused on building a digitally enabled organization and exploring new engagement and market opportunities to help everyone be a philanthropist. We work in agile with a lean startup approach and design thinking, asking our team of developers, designers, advisors, and experts to think beyond and find effective and efficient technology-infused solutions that put people at the centre of everything that we deliver. Our work will be instrumental in laying the foundation to build a new digital ecosystem for WVC.

The role of Product Designer involves leading the design and development of digital initiatives aimed at facilitating philanthropy and positive impact. This includes designing forward-thinking digital products in the non-profit space and solving design challenges with a tinkering mindset. The design process emphasizes psychological and social dynamics, community and network engagement, and rigorous validation through A/B testing and user studies.

Working closely with the product owner, technical architect, and development team, the Product Designer defines user experience, design systems, and visual design to align with organizational goals, technical constraints, and user needs. Responsibilities include conducting user research, usability testing, and data analysis to inform design decisions, as well as creating wireframes, prototypes, and final design deliverables. Maintaining a scalable and consistent design system across platform features is also crucial.

As a key member of the team, the Product Designer helps identify and mitigate design risks and ensures successful platform launch aligned with organizational mission and performance metrics. Effective communication and collaboration with cross-functional teams are essential for platform success and the incubator team's goals. **

Responsibilities:**

• Work independently with minimal guidance to create holistic design solutions that are thorough and thoughtful.
• Work proactively to ensure project goals are met in a timely fashion.
• Translate design thinking into best-practice design processes, methodologies, and principles
• Understand and operate under the lean startup model; in particular, the build-measure-learn cycle.
• Utilize the JTBD framework to ensure your design fulfills spoken and unspoken needs of the user.
• Develop user personas, journey maps, service design blueprints, information architecture. diagrams, and other design artefacts based on the needs of the difference phases of a project
• Privilege a mobile-first approach to all your design solutions.
• Translate concepts into wireframes, low- and high-fidelity mock-ups, prototypes, and production-ready designs for development hand-off.
• Iterate designs via validated learning from product performance metrics.
• Plan and execute UX research to understand user expectations, behaviours and needs to validate and optimize design solutions.
• Establish and maintain a new design system to ensure design-dev alignment and to enable design consistency at scale.
• Win stakeholders over through effective communication and engaging storytelling.
• Apply inclusive design principles to ensure that designs adhere to accessibility and web standards (WCAG 2.0 AA).

Desired Experience:

• Bachelor's degree or equivalent in human-computer interaction, UX design, or a related discipline.
• 5+ years professional experience designing digital products and experiences, including digital platforms for mobile and desktop.
• Hands-on experience collaborating with developers.
• Well-rounded design practitioner in visual design, interaction design, UI design, and UX design.
• Strong problem-solving and analytical skills.
• Excellent verbal, written, and visual communication skills.
• Proficiency in design tools such as Figma and Adobe CC.
• Experience working in a startup environment.
• Experience creating successful digital products from scratch.
• Technical knowledge in front-end development frameworks.
• Hands-on experience creating user research plans, recruiting participants, facilitating user research, analyzing findings and delivering insights.
• Experience leveraging AI in your design solutions and/or to augment your own work process.

Why Consider Us?

• World Vision Canada has consistently been awarded Canada’s and the GTA’s top employers
• We are Canada’s largest development, relief and advocacy non-profit.
• We offer a competitive total rewards package. Our comprehensive health benefits start at day 1 which includes a Health Spending Account.
• We offer extra time off for restoration by closing for an additional day on long weekends, 6 times a year.
• We provide up to six weeks’ vacation, plus paid sick days, personal days & wellness days.
• Flexible work schedules and work from home opportunities, allowing you to prioritize yourself, your family and your work.
• Thrive in an agile work environment, fostering collaboration and innovation.
• Join a creative and dynamic workplace where your ideas and contributions are heard, valued, and respected.

We bring life-saving support in times of disaster. We help poor communities to take charge of their futures. We provide small loans and training that boost family livelihoods. We work with policy makers to change the way the world is run. Our Christian faith teaches us that every child, regardless of gender, faith or race, is a precious gift to the entire world - and that their wellbeing concerns us all. We shall never rest while children suffer in situations that can be changed.

Canada's Top 100 Employers GTA Top 100 Employers

Our Core Values: We are committed to the Poor. We are Christian. We are Stewards. We value People. We are Partners. We are Responsive.

Qualified candidates must be able to demonstrate a commitment to the core values and mission of the World Vision partnership.

World Vision Canada takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.

World Vision Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Thank you for your interest; however only those applicants selected for an interview will be contacted.

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