SPP Account Development Manager Remote

Job Description

Staples is business to business. You’re what binds us together.

Staples Promotional Products leads the industry with design expertise, best in class technology and inspiring creativity. SPP offers hundreds of customizable products – from coolers to notebooks – that allow companies to maximize brand recognition and reach thousands of people at a low cost. **

What You’ll Be Doing**

• Manage & expand SPP’s relationship with individual customers within key accounts
• Develop customer relationships through regular customer contact over the telephone/email to drive sales
• Make outbound calls to assigned prospect contacts/accounts, and accurately and efficiently document
• Effectively prioritize among numerous customers and opportunities for greatest return
• Manage pipeline to identify opportunities and convert those opportunities to bring in sales
• Ensure retention by building and maintaining relationships with key decision makers
• Maintain each customer’s current spend and actively prevent customer and account attrition
• Develop and implement outbound marketing strategies to gain market share within selected accounts for program, special order and I&R sales
• Meet activity goals and sales metrics
• Over the phone engagement with customers to uncover and win new opportunities and discuss promotions and/or campaigns
• Direct special order sales for individual customers utilizing the accounts special order support team.
• Will also be required to provide creative sourcing ideas in support of customers and the account
• Drive awareness of the account’s program to individual customers through marketing efforts
• In partnership with the Account Manager provide direction and support to all internal departments that support the account – Special Order, Program Management, Merchandising, I&R and Customer Service – to ensure client needs are met
• Utilize technology such as Salesforce, High Velocity Sales, and Tenfold to accurately record andmanage book of business
• Travel to various customer locations, meetings or on-site events as needed
• On an as needed basis work on short term sales promotions to drive revenue for targeted accounts
• Other assigned duties relative to sales development

What You Bring To The Table

• Strong phone presence
• Strong time management skills
• Adaptable to a fast-paced organization
• Effective communication and relationship building skill
• Strong ability to develop and deliver presentations
• Consultative selling, solutions selling, insight selling, negotiation and advanced client management skills via effective phone presence and virtual selling
• Ability to set targets, design growth plans and work with internal support team members
• Ability to analyze customer data, business, and industry trends to create tailored solutions for customers based upon Staples Promotional Products value proposition
• Ability to function independently with minimal daily supervision

What’s Needed- Basic Qualifications

• 2+ years of successful experience in a sales, customer service or a sales support position

What’s Needed- Preferred Qualifications

• Bachelor's degree
• Proficient in Microsoft Office and other basic software tools
• Previous experience with virtual selling or relevant career experience or education background
• Previous responsibility retaining and growing accounts and demonstrated ability to sell company values and services
• Previous responsibility for a sales budget and track record of exceeding quota, activity metrics, KPI's

We Offer

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

About Us

Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services.