Salesforce Developer

ROLE: Salesforce Developer
CLIENT: Farm Bureau Health Plans / PresentSoft
LOCATION: Des Moines IA Remote
WORK PERMIT : GC/USC

BASIC FUNCTION

The Salesforce Developer will be responsible for developing and maintaining custom solutions within the Salesforce platform. The person in this role will work with business stakeholders and other IT staff to understand system needs and will design and implement quality solutions to meet business objectives.

REPORTS TO

Software Development Manager

GENERAL RESPONSIBILITIES

The Salesforce Developer is responsible for designing, developing, and maintaining custom solutions within the Salesforce platform. They will also be responsible for researching platform issues.

Responsibilities and expectations for this position includes:

• Collaborate with stakeholders to understand and validate business requirements
• Design, develop, and maintain custom solutions within the Salesforce platform
• Creating and adhering to project timelines
• Application testing
• Maintain documentation and ensure all processes are well-documented and organized
• Troubleshooting and resolving platform issues
• Participate in release and change management planning and deployment
• Ensure compliance with regulatory requirements and company policies
• Participate in end-user training for custom solutions

QUALIFICATIONS

Education: Bachelor's degree in computer science, software engineering, or a related field, or equivalent combination of education and experience in a related field.

Work Experience: 3 to 4 years' experience in a Salesforce Developer role. Equivalent work experience in a related role may be considered.

Skills/Competencies: A successful candidate for position will possess the following skills and/or competencies:

• Focus The ability to remain focused on priority tasks, despite distractions, is required. The person must be dedicated to their role, team and company and understand their role within the organization.
• Problem Resolution Ability to identify and resolve issues quickly and efficiently. They must understand the end to end processes. Must take ownership of issues and follow them through resolution. Resolves issues and not the symptoms.
• Proactive Thinking The ability to take initiative to make improvements. Anticipate customers' needs and looks for ways to improve the customer experience by reducing issue reoccurrence.
• Communication Speaks clearly and demonstrates a positive attitude in every situation. Always listens and asks questions when needed. Responds in a pleasant, patient manner when dealing with stressful situations. Ability to present complex technical concepts to both technical and non-technical personnel
• Customer Skills The ability to interact with customers in a polite and professional manner. Is respectful and manages difficult or emotional situations well.
• Professionalism Uses time efficiently. Treats others with respect and consideration regardless of their position.
• Teamwork Contributes abilities to accomplish the team's goals. Is open to new ideas, builds strong working relationship with peers and values diversity. Encourages others and gives credit to others for their accomplishments. Puts team goals ahead of personal objectives.
• Flexibility Handles a wide range of tasks, responds to changes in direction and priorities. Accepts new tasks, responsibilities and assignments. Able to work outside of an ordinary routine. Handles multiple tasks according to priorities.
• Ability to work independently with minimal supervision and effectively manage time and resources
• Experience with Salesforce Health Cloud, Vlocity, and Mulesoft
• Experience with Salesforce APIs and Mulesoft to create and maintain custom integrations
• Adhere to Salesforce development best practices
• Excellent Analytical Skills
• Ability to manage multiple projects
• Analyze business needs and develop functional, non-functional and technical specifications
• Develop technical and functional requirements
• Create and maintain documentation of configurations, processes and procedures
• Other projects and tasks as needed