Job description

Sr. IT – System Administrator

Position Overview

As the Information Technology (IT) System Administrator you will deliver comprehensive technical support services to ecoATM IT systems that service all employees. This position is a crucial member of the IT Systems team headquartered in San Diego CA. You are a critical member of the IT team and will share responsibility for IT related inventory procurement, system maintenance, and vendor management.

Essential Tasks:

Provide hardware and software technical support to end users in collaboration with the IT Systems team.
Build highly resilient, high-performance, scalable, and flexible systems
Exercise a high degree of responsibility for the processes, systems, and tools you create and manage
Make recommendations, justify, and implement improvements using an accepted change control methodology
Define, document and follow standards and best practices for systems design, testing, and implementation
Drive scripting and automation to develop solutions to common problems
Identify, analyze/troubleshoot and resolve IT issues
Email administration and support
Work on IT budgets regarding purchasing, invoicing and receiving of IT equipment.
Testing and usability of new end user systems /solutions.
Azure Active Directory user management
Fileserver permission management (share drives, One Drive, etc..)
Windows servers/Exchange management (until all systems are migrated to O365)
Liaison with IT department in Louisville facility for troubleshooting and problem solve issues.
Perform network and system administration duties such as setting up network and email accounts and troubleshooting activities
Vendor management to all security and IT related vendors.
Support of all IT systems (JAMF, INTUNE, O365, Wireless Controllers, Network Devices, and supporting IT systems in the Cloud.
Facilitate the implementation, testing and continuous improvement of preparedness. contingency, emergency response and recovery plans

Education & Experience

Bachelor’s degree in information technology, information systems, business or related field preferred.
Apple Certified Technical Coordinator/ System Administrator (ACTC or ACSA certification) preferred.
6+ years professional experience as IT support and administration for an office and server systems.
Expert knowledge of Mac computers and Microsoft Windows personal computers
Python, Bash, PowerShell (or similar) scripting experience preferred
Strong working knowledge of Microsoft Servers, Linux servers, Cisco networking and support.
- Experience troubleshooting and resolving issues related to the following system management programs: Exchange, O365, JAMF, INTUNE, Azure AD, Windows Server, Windows IIS, Windows SQL Server, Cisco Wireless Networks.
Some experience preferred with Linux services such as MySQL, Grafana, NGINX, Apache
Some experience with configuration management, provisioning, infrastructure as code, and other DevOps concepts and tools.
Some experience with In-Tune, JAMF, and Qualys preferred.
Networking experience in IPv4, switching, routing, firewalls and HA architecture.
Innovate for Growth: Always think about how to make improvements. Don’t be afraid to implement changes that map to business strategy.

Knowledge, Skills & Abilities

Expertise in creating repeatable, reliable, scalable systems architectures, with high availability, fault tolerance, performance tuning, monitoring, and statistics/metrics collection.
Expert working knowledge, including the ability to setup, configure, upgrade, manage, and troubleshoot, Windows-based systems and services (i.e. SCCM, Active Directory, DNS, DHCP).
Lead & Adapt to Change: Thrive in a changing environment and drive operational efficiencies that map to changing needs.
Creative approach to problem solving and troubleshooting.
Strong communications skills with the ability to communicate with internal/external customers, vendors, management etc. in both formal and informal situations
Stay abreast of cutting-edge technology trends.
Be organized, detail oriented and thoughtful.

Required profile