Offer summary
Qualifications:
Experience in customer support roles within the cryptocurrency industry., Ability to navigate CRM systems and community management tools like Intercom, Telegram, and Discord., Excellent communication skills and customer orientation..
Key responsabilities:
- Maintaining a positive and professional attitude towards customers while responding to their queries and complaints.
- Communicating effectively through various channels to ensure customer satisfaction.
- Keeping detailed records of interactions, transactions, and feedback from customers.
- Managing a team of junior customer service representatives and helping improve the overall customer service process.