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Customer Service Representative (CSR)

Remote: 
Full Remote
Contract: 
Experience: 
Mid-level (2-5 years)
Work from: 

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QuickerLeads Marketing & Advertising Startup https://www.getquickerleads.com/
11 - 50 Employees
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Job description

Job Description

We are seeking highly motivated and customer-focused individuals to join our team as a Contact Center Representative. As a vital part of our US-Based Security Services company, you will be responsible for providing exceptional customer service to our clients through various channels, including inbound calls, outbound calls, and e-mail support. Your primary goal will be to ensure customer satisfaction, address inquiries, resolve issues, and uphold the high standards of our security services.

Job Responsibilities
  • Handle inbound calls, addressing customer inquiries, and providing information about our security services.
  • Make outbound calls to follow up on customer concerns, service feedback, and ensure overall satisfaction.
  • Respond to customer emails promptly, professionally, and accurately.
  • Provide assistance with account management, billing inquiries, and service-related questions.
  • Maintain accurate and detailed records of customer interactions in the CRM system.
  • Identify and escalate priority issues to the appropriate department for resolution.
  • Stay informed about the latest security services and industry updates to effectively communicate with customers.
Job Skills & Qualifications
  • High school diploma or equivalent; additional education or relevant certifications is a plus.
  • At least 2 years of BPO customer service experience, preferably in the security services industry.
  • Excellent verbal and written communication skills with a strong command of English.
  • Ability to handle challenging customer situations with empathy, patience, and professionalism.
  • Strong problem-solving skills and the ability to think on your feet in a fast-paced environment.
  • Proficiency in Microsoft Office Suite.
  • Ability to work independently and collaboratively within a team.
  • Flexibility to work in shifts, including weekends and holidays.
Device Requirements
  • Internet Connection: At least 20 Mbps
  • Device: Laptop / Desktop
  • Processor: Intel Core i3 Processor or equivalent
  • RAM: 8 GB RAM minimum
  • OS: Windows 9 or above
  • USB headset with a noise-canceling microphone.
  • Webcam for virtual meetings and training sessions.
  • Comfortable, quiet, and well-lit workspace to ensure a professional and focused environment.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Verbal Communication Skills
  • Professionalism
  • Empathy

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