Assoc Supervisor Operational Services, Patient Navigator Center, REMOTE (MA Residents Only), Norwood, Full Time

Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost effective care to every patient we serve. By establishing a solid foundation of shared decision making, understanding and trust with each of its patients, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country. **

Summary**

As directed, leads and coordinates and performs the daily support operations of a single clinical area. Performs various departmental tasks which may include patient and provider appointment scheduling, patient flow, clinical reception, area ambiance, and clinican support. Ensures that work unit meets performance standards and identifies and recommends solutions to operational barriers. Serves as local point person for department providers and staff. May assist with development, monitoring and management of department budgets. **

EDUCATION/LICENSES/CERTIFICATIONS**

High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required. Associate’s Degree preferred. American Heart Association Basic Life Support (BLS) is strongly preferred if the job is in a patient-facing clinical capacity. Advanced Cardiac Life Support (ACLS) may be required based on specialty. **

Experience**

Requires knowledge of medical support functions in an ambulatory care setting, typically acquired through 3 years in a medical support role (e.g., medical assistant) in an outpatient facility. **

Skills**

Excellent interpersonal skills needed with the ability to interact effectively with patients and medical professionals at all levels. Ability to work and make decisions in a fast-paced environment. Leadership potential.

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity. **

Benefits Include**

• Up to 8% company retirement contribution,
• Generous Paid Time Off
• 10 paid holidays,
• Paid professional development,
• Generous health and welfare benefit package.

Organization

Chief Medical Office **

Primary Location**

Norwood MA **

Schedule**

830am-5pm **

Job**

Supervisors/Managers/Directors **

Job Level**

Entry Level **

Job Type**

Full Time