Quality and Compliance Technologist

Why join us? 

Swoon was founded in 2012 with a mission to create distinctive designs that owners will want to keep forever, and a lofty goal to spark home obsession everywhere.

We’re an online-only furniture brand that’s making a digital experience better than a store. We design original pieces in-house and our innovative NPD process discovers the next trend, fast. Our testing platform ensures designs sell online at their intended price, and our data-led approach grows sales within families exponentially, quickly. Our business model cuts out expensive overheads like shops and overstocked warehouses, which means our prices are affordable too. 

Our distinctive look unlocks collaborations with leading retailers like John Lewis, M&S and Next. This diversified growth strategy is powering our brand to a significant market share. And we’re just getting started...

What we’re looking for

We design and make things all over the world and must get them to customers perfectly and on time. But the truth is that it’s hard. We are constantly looking to improve the experience for our customers and we need every part of the supply chain working efficiently to ensure this happens.

Reporting into the Global Production Manager, you will join the Perfect Products team here at Swoon. 

As Swoon’s Quality and Compliance Technologist, you will be responsible for ensuring products are delivered to Swoon’s customers in perfect condition and are fully compliant with all UK regulations. 

You will be responsible for managing the entire product life cycle, from its conception to the delivery to our customers. This encompasses contributing to the initial development of a product, performing final quality control at the manufacturer, overseeing the product's reception at our UK warehouse, and ensuring its successful delivery to the end customer. We are seeking an individual who can take a holistic view of the product journey in order to identify areas where we can make measurable improvements.

The role requires a well organised and improvement driven individual.  You will be liaising with our external manufacturing and logistics partners, so excellent written and verbal communication skills are also essential. 

Responsibilities: 

The things you’ll be on the hook for:

• Monitoring and improving how we do QC at our manufacturers and logistics partners.
• Maintaining and developing our minimum makers standards and testing processes.
• Maintaining and developing our logistics handling and delivery standards.
• Managing the claims process.
• Ensuring we are adhering to all quality, ethical, legal and sustainability standards. 
• Maintaining and storing all necessary compliance documentation. 
• Submitting compliance documentation to relevant parties.
• Reporting on quality throughout the supply chain to the wider team here at Swoon. 
• Providing general administrative support to the department. 
• Maintaining strong relationships with our manufacturing and logistics partners. 

Requirements:

• Knowledge of product safety standards and compliance regulations (Reach, UKTR, Plastic Tax)
• A problem solving mindset, being solutions driven and the ability to investigate problems and drill down to find the root cause.
• Strong analytical skills and the ability to make confident decisions based upon the information and data being presented.
• Excellent attention to detail with good numeracy and IT skills.
• Proficient in Excel (INDEX MATCH, SUMIF, COUNTIF etc.) 
• Strong admin and organisational skills with the ability to prioritise what is important.
• Confident communicator.
• Proactive and flexible approach.

Desirable:

• Experience within ecommerce product development environment (e.g. furniture, white goods)
• Strong technical knowledge of casegoods and upholstered furniture.

Life at Swoon

Upbeat, ambitious and collaborative – that’s us. We’re a lean team of 30, so if you relish responsibility and like to impact an outcome, we’re the place for you. We’ve made flexible working a permanent thing. Right now, the team works from home but we’re open to what people might need in the future. We hold ad-hoc workshops in London and if the team wants to get together in a coworking space, that’s fine too.

We have a wide range of perks and benefits including:

• Competitive salary
• Share options programme
• Bonus scheme
• Wellbeing allowance
• Pension scheme
• Private medical cover
• Your birthday as an additional day off
• A day off for volunteer/community work
• Free furniture on each anniversary of employment
• Increasing holiday allowance with tenure
• Friends & family discount

Liked what you read and keen to join us? Send us your application and we will get in touch very soon!

Role Application

Please submit your CV along with answers to the following questions:

1. Please confirm you currently hold full UK working rights (either citizenship or existing visa with expiry beyond 2025)?
2. What do you think are the biggest issues we face within quality and compliance as a business? 
3. What are your remuneration expectations?