Residential Account Manager - Pittsburgh, PA

Account Manager

An Account Manager is a sales professional who performs a variety of duties aimed at managing client relationships and bringing new clients within a specific sales territory. They will install, educate and train their assigned customers on the features and benefits of our products to place VRS and P2P calls. Our Account Managers are the face of the Company in their local community, prospecting for new sales and providing ongoing account management to support customers.  

Responsibilities:

• When onsite, evaluate the customer’s communications needs and propose the appropriate solution to satisfy those needs.
• Install video products, routers, switches, TVs and cables necessary to connect the customer to the Internet and the Company’s video relay service.
• Deliver onsite and in-depth customer training on video relay services, the feature functionality of Purple products and services, and explain the benefits of those features based on the customer’s individual needs.
• Develop and maintain positive relationships with the customers assigned to them by the Company in their sales territory.
• Maintain the appropriate mix of written correspondence, telephone contacts, online demonstrations and onsite visits with existing customers in order to stimulate interest in the Company’s products and services. Proactively manage sales opportunities through the sales process to close.
• Provide onsite and remote support to assigned customers following the initial installation of products and services.
• Develop a Network in the local deaf community by soliciting referrals for products from assigned customers, submitting the leads for qualification, installing products and services at qualified customers, connecting them with other customers in the assigned base and adding those customers to their account base.
• Maintain appropriate account and territory records using Salesforce.com and other tools provided by the Company.

Qualifications:

• Fluency in American Sign Language (ASL) and in-depth knowledge of the Deaf Culture is required;
• Strong technical skills, along with an understanding of the Internet, firewalls, routers, modems, switches, and hubs. Prior installation experience is desirable;
• Excellent communication skills;
• Must live within commuting distance of a Purple office location or be able to work from a local home office equipped with high-speed Internet;
• Must have a personal automobile and a valid driver's license;
• Must be able to travel extensively by car in the assigned region and by air on occasion;
• Prior experience in a sales or customer support role is a definite plus.

Physical Requirements:

Employees may experience the following physical demands for extended periods of time:

• Sitting, standing and walking (95-100%)
• Viewing computer monitor, videophone, and pager requiring close vision (40-60%)

Work Environment:

• Work is performed in a business or home office environment. Travel to company and customer sites, including some that are out of-state will be required.

COMPENSATION

• A competitive compensation package will be awarded to successful candidates. Components will include a base salary, sales commissions and benefits.

Disclaimer: 

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.  Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.