WFH in Japan Native Japanese Customer Support - Travel Industry (No Night Shift)

Who are we?
A leading global provider of technology-enabled business process outsourcing solutions that provides omni-channel customer experience management, back office and technology services to corporations around the world across a range of industries.

Job Description:

• To handle all inbound calls pertaining to hotel reservation and travel product information and other inquiries for Japanese customers.
• To exceed customers expectation in terms of customer service & accurate information
• To be able to provide information related to travel and tours for customers convenient travelling.
• To communicate with contracted vendors about customers inquiries and queries.

Requirements:

• At least holding an associate degree and/or expected graduate (documents required)
• Required language(s): Japanese (mother tongue) / English (business level)
• Able to work on weekends/public holidays and rotational shift
• Each shift consists of 9 working hours and inclusive of 1 hour lunch break
• Good in both time management & people development skills
• MS Office operating and typing skills
• Preferable attitude: Positive, Fast paced and prompt, Achievement oriented, Energetic and
• Enthusiastic

Benefit:

• Work Permit provided
• 5 working days in a week
• Annual leave (12 days)
• Sick leave (14 days)
• Medical insurance
• One way flight ticket to Malaysia
• Pick up service from airport
• 2 weeks free company accommodation provided
• Opening Malaysian bank account
• Property agent introduction
• Shuttle van pick up from nearest LRT station
  

Remuneration
Basic Salary MYR 9,000 + Up to MYR 500 KPI (Depending on performance)

Working Hours
Between 6am - 11pm (8 hours + 1 hour break) |5 days rotational (Monday to Sunday)

Work Location
Petaling Jaya

Consultant in Charge
Phoebe Loke (phoebe.loke@hunters-in.com) | +6016 2117 443