Offer summary

Qualifications:

Experience in customer service, including live chat, email, and phone support, Ability to work in a fast-paced environment with exceptional communication skills.

Key responsabilities:

Supporting customers through various channels like chat, email, and occasionally phone calls

Collaborating with a team to troubleshoot and enhance service processes while maintaining empathy and problem-solving skills

Easy Recruiter is a premier staffing agency that specializes in connecting businesses with exceptional talent. Our team of experienced recruiters is dedicated to streamlining the hiring process for businesses of all sizes, across various industries. We understand the challenges of finding the right people for the job, and we work tirelessly to provide top-notch staffing solutions that meet our clients' unique needs.Our approach to staffing is rooted in our commitment to building long-term relationships with our clients. We take the time to understand their company culture, values, and goals, which allows us to identify and attract candidates who are the right fit. We have an extensive network of skilled professionals, and we leverage our resources to find the best talent for our clients.Our staffing solutions cover a wide range of industries, including technology, finance, healthcare, and more. We provide staffing services for full-time, part-time, contract, and temporary positions. Our services include recruiting, screening, interviewing, background checks, and skills assessments. We are committed to ensuring that our clients have access to the most qualified candidates, while also providing a seamless hiring experience.

Job description

We are looking for a Customer Service Representative. This person will provide world-class customer support through email, text, chat, and occasionally the phone. They will be working directly to ensure a smooth experience by providing support and assistance throughout their journey on our platform. The successful candidate will demonstrate prior customer service experience in a high-volume environment.

Responsibilities

Being available M-F - 9a to 5p PST
Must be passionate about serving and helping their community of job seekers and business partners with a genuine drive to help others succeed
Impact new processes while helping to build the community and give the community a voice
Assess tone and direction of all interactions and know when it is appropriate to escalate or delegate
Proactively problem solve
Works well with a team to collaborate on best practices when answering client issues
Manage time effectively across multiple communication platforms
Approach all interactions with empathy and all problems with curiosity

Required Experience

Strong customer service skills including live chat, email, and phone
Adept in utilizing multiple systems to gather customer information
Previous experience in a high volume support role
Ability to function in a fast-paced environment
Exceptional verbal and written communications
Proven problem-solving skills

What Working with us Looks Like

The ability to work from anywhere - they have a fully remote team across the globe
Competitive compensation packages
Equity - they all own a part of the business
A generous PTO plan with 31 days off a year
401K Plan
Parental Leave programs
Health and wellness plans to meet the needs of you and your family including medical, dental, and vision
Smart, supportive colleagues with diverse backgrounds and experiences
Equipment provided to complete job duties

Required profile