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Customer Success Admin Associate

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Thailand
KateWorthington logo
KateWorthington Human Resources, Staffing & Recruiting Small startup https://www.kateworthington.net/
2 - 10 Employees
About KateWorthington
With over 15 years of experience in the recruitment industry, Kate Worthington has served a diverse range of companies including public listed corporates, start-ups, and non-profit organizations. The goal is to connect the dots between corporations and the scarcity of talented professionals in specific markets.As a recruitment company that values data and insights, Kate Worthington aims to consistently bring together clients and candidates to help them realize their aspirations. With a passionate, motivated, and adaptive approach, Kate Worthington has established itself as a remarkable recruitment company in this evolving industry.
See more KateWorthington offers

Job description

Hiring Position: Customer Success Admin Associate

Working Condition: Hybrid

Location: Bangkok, Thailand _______________________________________________________________________________________ Our client is a regional technology payment service provider with a home in Bangkok, that is on a mission to build the world's simplest way to checkout, driving e-commerce shopper experience and empowering merchants to achieve the highest sales conversion rates

Responsibilities:

  • Execute sales operations under the customer success team including:
  • Collecting documents from merchants
  • Processing merchant activation activity
  • Managing and updating working files
  • Responding to merchants inquiries promptly and positively via communication channels to ensure service agreement level (SLA) is met. This position may require chat support outside of regular business hours, including weekends.
  • Streamline the merchant verification process to assist merchants in receiving timely service
  • Amplify consolidated merchant feedback and escalate to relevant teams to develop solutions

Qualifications

  • Bachelors or masters degree in Business Administration or related fields
  • Minimum 1 year of experience in customer service or sales support-related roles
  • Ability to prioritize work properly in order to reach objectives and service agreement level
  • Possess an eagerness to tackle uncharted projects or tasks
  • Proficient in Microsoft Office and Google Workspace
  • Strong communication skills with proficiency in Thai and English

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
EnglishThai
Check out the description to know which languages are mandatory.

Hard Skills

Attitude ControlGoogle WorkspaceSales Operations

Other Skills

  • Verbal Communication Skills
  • Microsoft Office
  • Prioritization
  • Customer Service
  • Teamwork
Are you interested?

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