Job Role Manager / Sr. Manager - Customer Success

Job Role

Manager / Sr. Manager - Customer Success

Job Location

Bangalore (not a hybrid/remote role)

About the

Company

Immensitas (Lemnisk) is the world s first real-time cross channel marketing automation built on

an intelligent and secure Customer Data Platform for Enterprises. The key capabilities include:

Uniquely resolve a user in real-time across different data sources and channels;

Create 1-to-1 personalized experiences for each user across multiple marketing channels;

AI-engine that orchestrates individual customer journeys on the right channels at the

right time.

Lemnisk delivers superior customer experiences that result in increased conversion, retention,

and growth for enterprises. The company is ISO 27001 certified and ISO 27018 compliance

certified, accredited by BSI.

Key

Responsibilities

Looking for a maverick who is passionate about increasing digitals share of Business for our

different verticals.

Overall responsibility of monthly/quarterly/annual revenue from set of Strategic Clients;

Define and Execute strategy for retention and cross sell for every account;

Understand client known and unknown needs and partner with Delivery and product

team to address client needs;

As a trusted advisor drive adoption of existing use cases and evangelize new use cases

among Clients;

Engage with CMO, Head Digital marketing, Head Digital, Head Analytics, Head

Innovation and other C level executives;

Provide Client and market level insights for product innovation;

Lead presales for the region & given set of accounts;

Work closely with Clients towards Customer Advocacy for evangelizing Case Study & PRs.

Qualifications

3-6 years of experience, with strong demonstrated prior experience of helping clients

achieve success using enterprise solutions preferably digital marketing platforms;

Proven track record of upselling/cross selling;

Experience in working with and influencing customers at multiple levels up to CXOs;

Must have excellent communication skills;

Willingness to travel, if required on short notice;

BFSI experience is a plus.