Offer summary

Qualifications:

HND or B.Sc in any discipline with minimum of Lower Credit or Second Class Lower, Completed NYSC and not above 28 years, Minimum 6 months to 2 years sales experience preferably in Financial Institution or similar, Experience in customer service and good organizational skills with IT proficiency.

Key responsabilities:

Conducting market research, identifying target audiences, and implementing traditional marketing strategies

Providing support for agent onboarding and management, customer feedback analysis, and client contract retention

Maximizing revenue through cross-selling and up-selling, staying informed about company products/services' features, and benefits

Identifying potential clients, generating leads through various channels, communication and product knowledge sharing effectively

Job description

Job Summary

Catilas Resources Limited on behalf of our client, a leading commercial Bank urgently needs the services of Relationship Managers/Direct Sales Agents. The ideal candidate will be confident, target-driven, customer-centric and have a proven customer support experience with the following responsibilities:

Market Research:

Conducting market research to understand industry trends, customer needs, and competitive landscapes.
Analysing data to identify opportunities and challenges in the market.

Target Audience Identification:

Defining and identifying target audiences for products or services.
Creating buyer personas to understand customer demographics, behaviours’, and preferences.

Traditional Marketing:

Implementing traditional marketing strategies, such as print advertising, direct mail, and door-to-door sales.
Provide support on all activities related to agent onboarding, management, business development, and issue resolution.
Manage Agent's activities and intensity in line with set targets.

Customer Feedback and Surveys:

Collecting and analyzing customer feedback through surveys and other methods.
Using feedback to improve products, services, and marketing strategies.

Customer Retention:

Implementing strategies to retain and renew existing client contracts.
Addressing customer concerns promptly to maintain long-term relationships.

Cross-Selling and Up-Selling:

Identifying opportunities for cross-selling additional products or services.
Maximizing revenue by encouraging clients to upgrade or expand their purchases.

Product Knowledge:

Staying informed about the features, benefits, and applications of the company's products or services.
Communicating product knowledge effectively to potential and existing clients.

Prospecting and Lead Generation:

Identifying potential customers and businesses that may be interested in the company's products or services.
Generating leads through various channels, including cold calling, networking, and online research.

Requirements

HND or B.Sc in any discipline. (Minimum of Lower Credit or Second Class Lower)
Candidate must not be above 28 years
NYSC Status: Completed
A minimum of 6 months to two (2) years’ sales experience preferably in a Financial Institution or any Agency Supported Institution.
Experience in customer service.
Ability to self-motivate and manage self.
Excellent communication and interpersonal skills.
Good organizational and I.T. skills.
Customer orientation and ability to adapt/respond to different types of characters.

Location: Nationwide

Required profile