Training Consultant

We are seeking a Training Consultant, Education working closely with the Professional Services Manager you will be part of a team of trainers supporting the roll out of these systems and building lasting relationships with client schools to ensure customer satisfaction and retention.Training delivery will take place online to schools based in the UK and overseas.The role will also involve maintaining and developing training materials.

Responsibilities

• Train new schools on the Management Information System. Assist with the system configuration and set up to ensure this best fits school’s needs.
• Work with the implementation team to design training programmes responding to individual school requirements based on the implementation plan and roll out approach.
• Deliver online training to groups and on a one-one basis.
• Assist with the development of new training courses and materials.
• Evaluate the success of training delivery and use feedback to adapt and improve future training, both content and delivery.
• To maintain a deep understanding of the product and system developments (features/functionality/products/services)
• Promote new modules to schools.
• Work with the Customer Account Managers for existing schools to ensure they are getting the optimum out of the software.
• Undertake any other reasonable tasks or projects which support the business needs and within the post holders’ capabilities.

Knowledge and Experience

• Experience delivering training working with a complex software product or other equivalent teaching qualifications and experience.
• Experience of planning and producing training materials including podcasts
• Experience working in the Education or IT sector
• Excellent verbal/written communication skills and a confident and professional telephone manner.
• You will be confident when meeting new people, and have the ability to build and maintain strong relationships.
• Ability to effectively prioritise and manage multiple competing demands. You will have strong organisational skills.
• Excellent customer service skills
• Positive and proactive approach towards problem solving.
• A natural self-starter and highly self-motivated
• Ability to be persuasive, encouraging, and motivating.