Offer summary
Qualifications:
Experience in a customer-facing role, preferably in technical support or customer service, Knowledge of web technologies and ability to find solutions through self-service resources.
Key responsabilities:
- Provide technical support via phone, email, and chat to merchants using an eCommerce platform
- Develop solutions to improve customer satisfaction and resolve issues, collaborate with management and developers
- Assist customers with billing, invoice, and account inquiries, stay updated on product advancements and eCommerce best practices