Customer Service Professional - Las Vegas, NV - Hybrid

Department: Call Center **

Employment Type: Full Time

Location: Las Vegas, Nevada - Corporate Headquarters

Reporting To: Call Center Supervisor

Description**

Everi, a leading provider of innovative casino products and services, is seeking a dynamic and customer-focused individual to join our team as a Customer Service Professional. In this role, you will be responsible for handling inbound calls, tickets, and escalations, providing exceptional product and transactional support to patrons and customers in the gaming industry. **

Training will be 3 weeks at our Las Vegas location before going to a Hybrid schedule

What Will You Be Doing?**

• Answer and process inbound calls, tickets, and escalations.
• Provides product and transactional support to patrons and customers.
• Assists customers with suspicious/fraudulent transaction inquiries.
• Interacts with banks and gaming commissions.
• Resolve complex requests and issues from casinos and their patrons.
• Assists with tasks including compliance marketing, data preparation, data entry, and assistance with new products and services.

Skills, Knowledge, & Expertise for the job:

Qualifications

• HS Diploma or GED required
• Superior customer service skills
• Self-motivated, 100% remote position
• Excellent communication
• Attention to detail and ability to multitask

Nice to have's:

• Understanding of MS Office Suite products
• Call center or retail environment preferred
• Bilingual preferred
• 1+ years experience in a customer service role
• Experience working with Zendesk or Salesforce

Why Us?

• Everi's benefits package includes Medical, Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more!
• Discretionary Time Off (DTO) - No more "banking hours" to take a day off and the perfect way to prevent burnout and improve productivity.
• Building on a strong culture and resounding positive feedback from Everi employees in 2021, Everi continues to receive recognition as a Top Workplace in 2022. Everi was recognized nationally as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas as a Nevada Top Workplace 2022. This most recent award brings Everi's total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!!

 Everi Corporate HQ is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry's single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. Let's Go!

"The wage range for this role considers the wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Everi, it is not typical for an individual to be hired at or near the end of the range for the role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is _$15.00-18.00.

_ _Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.

_ - For All External Staffing Agencies **

_Everi does not accept agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review without proper approval. Everi is not responsible for any fees related to unsolicited resumes.

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