Job description

Bringing smiles is what we do at TTEC… for you and the customer. As a Senior IT Project Manager working remotely in the US, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Looking for an opportunity to showcase your organization and leadership skills? You'll lead a variety of IT projects including client-focused, systems integration, security and compliance and infrastructure upgrades and deployments. You'll collaborate with project team members and business leaders to achieve goals and objectives.

You'll report to the Executive Director of Project Management. You'll contribute to the success of the business by leading projects that span multiple departments.

During a Typical Day, You’ll

Structure and lead/manage projects using hybrid and agile project delivery methods
Identify and schedule project deliverables and required activities/tasks
Develop and execute the project communication plan
Identify, assess, and manage project risks, issues, and dependencies
Manage change throughout the project lifecycle
Develop, deliver, and present project status reviews and briefings

What You Bring to the Role

Bachelor's degree in business information systems (IS), computer science or related field, or equivalent IT experience
5+ years of project management experience managing complex and broad projects
Expertise in project management methodology and delivery frameworks including Waterfall, Hybrid, and Agile (Scrum, Kanban)
Knowledge in project management tools such as ServiceNow PPM, Microsoft Project, MS Teams, Jira, and Confluence
Excited to foster and maintain new relationships and motivate your teams
Comfortable working with limited information and changing tasks

What You Can Expect

Competitive Salary
An annual incentive program
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off
Tuition reimbursement and access to thousands of free online courses

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
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Primary Location**

ZA-Western Cape-Cape Town

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