Offer summary

Qualifications:

85% English proficiency, Stable wired internet connection and USB wired headset.

Key responsabilities:

Ensure high customer satisfaction, address concerns, provide solutions, and educate customers on services

Analyze customer behavior, offer proactive support through active listening, deliver internal feedback for client retention strategies, and undergo professional training

Job description

WE ARE HIRING REMOTE BILINGUAL EXPERIENCED RETENTION AGENTS!!!

REQUIREMENTS:

85% English proficiency
Steady wired internet connection
USB Wired headset
Windows 8+ or MAC
Retention experience is a plus

RETENTION AGENT'S RESPONSIBILITIES:

Ensure a high level of customer satisfaction through proactive support and active listening.
Analyzing customer behavior.
Address customer concerns and provide solutions
Educate customers on the value of our services
Provide internal feedback on how to improve client retention
Go into internal professional training.
Communicate and report to your team leader.

RETENTION AGENT'S BACKGROUND AND EXPERIENCE:

90% English proficiency (EF set - C2 or higher)
Fundamental computer skills and PC that meet the minimum technical requirement
Exceptional customer service skills
A hard-wire, noise-canceling headset
Be able to provide a valid and non-expired certificate of good conduct/Police Certificate (International Applicants)
Ability to service with minimal supervision and consistently keep your scheduled client commitments
1+ years of retention experience (Desirable).
Ability to remain calm and professional in stressful situations.
Advanced communication and interpersonal skills.
Empathy and patience.
Strong conflict resolution skills.

Required profile