Health Coach, RN

RN Health Coach – work remotely from home, 6pm-2:30am EST, including weekend rotation. $34.00/hr. plus additional shift differentials – Spanish speaking preferred. Required RN Licenses: You must be a resident of an RN Compact State, hold a RN Compact License for state of residence and additionally hold a California RN license. The Health Coach provides unbiased evidence-based health information to assist individuals telephonically with any health related concern. The primary focus is to educate and guide a caller through their health care choices in order to be a more active and informed participant in the healthcare process. The includes general symptom management and answers to urgent questions, assistance and support in managing chronic or serious medical conditions, help preparing for important discussions with an individual's doctor, and general health related information and management. NOTE: Health Dialog will not reach out to potential job applicants via third party messenger/chat apps. Candidates interested in Health Dialog job opportunities should apply via our Career page. Communications will be sent via the Careers Page/Workday system or from an authorized @riteaid.com or @healthdialog.com email address.

• Educate, assess and guide a member through their health care choices by accessing evidenced based and approved tools and resources. Assist members in developing action plans to manage specific symptoms or conditions.

60%

• Document interactions with members in the company’s coaching technology platform to capture member interactions and outcomes for member follow-up support, tracking and reporting.

20%

• Assist in the achievement of department and client goals by adhering to the coaching productivity and quality standards. Engage in the quality monitoring and review process to enhance clinical skills and support continuous quality improvement.

5%

• Maintain required credentials, per state requirements, for employment and additional certification required per business need. Complete continuing education to adhere to credential requirements and enhance clinical knowledge base to support personal and professional skills development.

5%

• Attend and participate in team and/or department meetings. Participate in special projects as directed.

5%

• Participate in required trainings as assigned and support security and compliance related activities and task throughout execution of all job duties

5%

Bachelor Degree in Nursing or health care related program preferred

Associate Degree in health care related program or graduate from an accredited professional school or college/university required

2 years of experience in working as a Registered Nurse in a clinical setting or equivalent health care related experience required

2 years of experience in direct (hands-on) patient care in multiple nursing areas or disciplines such as med/surg, home health, hospice, ER, critical care, etc. preferred

2 years of experience in providing telephonic triage to patients in a setting such as ER, hospice or afterhours preferred

2 years of experience in supporting patients with chronic conditions preferred **

Certificates, Licenses, and/or Registrations**

• Driver’s license for business travel, or other reason:

Active Registered Nursing (RN) license in good standing; with ability to obtain and maintain multi-state

nursing licenses (where applicable), as dictated by business needs.

• Required to reside and work in a state that is part of the Nurse Licensure Compact and hold multistate privileges.

Pertinent competencies, knowledge, abilities, and/or training

Strong communication skills with a demonstrated ability to educate individuals and drive behavioral change

Strong mastery of English language; effective verbal and written communication

Sound critical thinking and clinical judgment

Strong attention to detail

Ability to adapt quickly to changing priorities and processes

Strong computer and keyboarding skills. Experience with Windows based software, Microsoft Outlook, Office and Excel

Multilingual skills desirable, based on business needs