Job Summary
**ABOUT THE COMPANY
**_Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.
_ JOB SUMMARY
The purpose of this position is to offer support to the daily operations of the Branch Office and Branch Manager(s). This role is eligible for telecommuting. **
ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines.
- Answers phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer a customer’s questions, troubleshoot common issues with a product or service, work with the branch team and other departments to find appropriate resolutions, and escalate queries and concerns when necessary.
- Perform several processing duties for the Branch as necessary including, but not limited to creating and working with intakes, reviewing ACIS screens to assist customers; and confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, completing tasks in processing tools, monitoring faxes and performing data entry document triage.
- Perform post-delivery work order confirmation and data entry.
- Perform initial outbound calls, faxes, SMS texting to patients and referrals on receipt of orders.
- May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
- Handle requests for audit/documentation purposes. May assist with document retrieval for billing purposes
- Support overnight oximetry program.
- Collect credit card/billing information as needed.
- Assist with patient scheduling for delivery and pick up of equipment.
- Carry out filing, and faxing records on a routine basis.
- In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, handle payments.
- May perform outbound customer satisfaction calls to patients and referrals.
- Order inventory or office supplies.
- Performs other duties as required.
SUPERVISORY RESPONSIBILITIES
Minimum Required Qualifications
- Meets company minimum standard of Background Check
Education And/or Experience
- High school diploma or GED is required.
- At least two years related experience in an office environment is preferred.
Certificates, Licenses, Registrations or Professional Designations
SKILLS, KNOWLEDGE AND ABILITIES
- Good organizational skills.
- Strong customer relations/problem solving.
- Strong phone skills.
- Strong interpersonal and teamwork skills.
- Ability to multi-task effectively.
- Ability to communicate effectively via phone using technology software electronically.
- If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities.
Computer Skills
- Microsoft Office programs.
- Basic printing/faxing/scanning.
Language Skills
- English (reading, writing, verbal).
Mathematical Skills
PREFERRED QUALIFICATIONS
SKILLS, KNOWLEDGE AND ABILITIES
- Knowledge of DOT/FDA Regulations.
Language Skills
- Bilingual (reading, writing, verbal).
Other Skills
- Previous interaction with the Public in a service management industry.
PHYSICAL DEMANDS
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). Possible lifting of equipment up to 50 lbs. **
WORK ENVIRONMENT**
Work is performed remotely **
The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**
Benefits
Comprehensive benefits package offered for eligible employees:
- Competitive salary
- Ability to have early access to earned wages
- Medical, Dental and Vision
- Healthcare Flexible Spending Accounts and Healthcare Savings Accounts
- Life, AD&D and Disability Insurance
- Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays
- 401K Savings Plan (available immediately)
- Educational Assistance
- Employee Referral Reward Program
- Employee Discount Programs
- Company Paid Employee Assistance Plan (available immediately)
- We recognize our veterans by offering a company paid day off for Veterans Day
- Career Advancement/ Development Opportunities
Compensation
- Compensation is commensurate with experience
- Annual compensation is based on a 40 hour week
EEO Statement
As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet
