Vezeeta is a single point of care for digital outpatient services, that offers convenient, and unparalleled experiences to patients, through three key outpatient touchpoints – Doctors' Consultations, Pharmacy, and Diagnostics primarily Lab Sample Collection.
Vezeeta offers a seamless digital platform to help over 10 million patients search, choose, and book their healthcare providers based on real patient reviews and ratings, live doctors’ scheduling, location, fees, and health insurance providers, from a network of over 50,000 top-rated doctors across 43 specialties. Using the app, patients can schedule appointments for in-clinic, virtual or at-home consultations. Patients can also book a lab sample collection in less than two hours, order their medications, and schedule home deliveries in 60-mins using the pharmacy solution.
The Role
As a fundamental member of the Operations Team, you will play a significant role in contributing to the growth and success of Vezeeta. This position will see you gain experience and skills in a wide range of areas and work at the forefront of the health-tech industry.
Responsibilities
Manage large amounts of incoming/outgoing calls or chats in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in an understandable way
Meet the team's qualitative and quantitative targets
Requirements
Pharmacy grads only
Excellent Customer service and complaint-handling skills.
Building Relationships
Problem-Solving
Strong communication skills, both written and verbal.
Active, dynamic, and open to learning.
Benefits
We believe that our people are the main drivers of success in Vezeeta. That's why we find generous and innovative ways to thank employees for their hard work and dedication. We have a whole host of benefits to help you enjoy work to the full.
An opportunity to be part of a highly professional and dynamic team working around the world.
A competitive benefits package including private medical schemes.
An unparalleled personal and professional growth where you will learn from the best and grow like nowhere else.
A flexible working environment - we appreciate that life is busy, so when operationally possible, remote working is also available.
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