Product Manager, Vibrant Exchange

Job Title: Product Manager, Vibrant Exchange

Department: Information Technology

Reports to: VP of Product

Location: Remote

Schedule: Monday - Friday, 35 hours

Compensation: $104,000 - $120,000/year

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. **

Position Overview: The Product Manager for Vibrant Exchange is responsible for driving development and enhancement of new and existing services. Vibrant Exchange is the central communications and engagement platform for crisis centers in the 988 Suicide & Crisis Lifeline network, including over 200 centers. This person has a proven track record in building SaaS products, delivering outcome-driven roadmaps. The Product Manager for Vibrant Exchange also ensures to teams deliver the right solution to market and provides deep product expertise needed to make strategic product decisions.

Job Duties And Responsibilities**

• Lead development and maintenance of features related to Vibrant Exchange, from concept to launch - expectation is 4-6 product releases a year
• Collaborate with stakeholders to define product requirements, ensuring they align with the Vibrant Exchange product vision - specifically with the crisis centers in the network
• Collaborate across products to deliver innovative solutions while ensuring coordinated and cohesive strategies
• Maximize return on investment to enable organization value and by ensuring Product is “building the right thing”
• Maintain comprehensive product documentation and contribute to a product culture that encourages knowledge sharing, helping build best practice within the Product function
• Work across the network of crisis centers to prioritize those features that have the greatest network and national impact

Key Skills

• Proven experience in launching successful SaaS products, preferably within a nonprofit mental health, and/or health setting
• Strong collaborator with external partners and cross-functional teams from tech, design, and business
• Strong communication skills with comfort in speaking with business stakeholders
• Strong problem solver with ability to manage the team to drive toward outcomes
• Passion to challenge the status quo and find innovative solutions and drive out of the box ideas – loves and embraces change

Qualifications

• Bachelor's Degree in appropriate field of study or equivalent work experience
• 5 to 7 years of project/product management experience, working with business stakeholders within a cross-functional matrix environment
• Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
• Experience influencing and gaining buy-in from executive sponsors, team members, stakeholders, and peers

Preferred Qualifications

• Not-for-Profit organization experience
• Healthcare organization experience
• Technology industry and/or health IT experience
• Contact Center System implementation experience
• Certified ScrumMaster (CSM)
• Agile certification
• UX research and design

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.