Remote Support Engineer (Assistant Manager)

Remote Support Engineer (Assistant Manager)
Gurgaon, Haryana, India

The Remote Support Engineer is responsible for delivering Information Technology support services for all colleagues around the globe. She/he will: remotely resolve complex service requests and issues relating to colleague IT hardware and software problems; help and follow up on colleague IT inquiries; and perform IT software installations. The Remote Support Engineer will be responsible for resolving IT issues and requests and managing colleague expectations. Effective communication, quick resolution, and outstanding customer support will be expected to provide the highest colleague experience.

DISCOVER your opportunity
What will your essential responsibilities include?

· Experience in IT Service Desk or Remote Desktop Support Role.

· Robust problem solving, analytical skills with a logical understanding of Cloud Platforms and HCI [Hyper-Converged Infrastructure] are preferred.

· Excellent verbal and written communication skills in English are a must.

· Familiarity with technologies and platforms like MDM [Mobile Device Management], AAD [Azure Active Directory], O365 MTE, VMWare, and Nutanix is preferred.

· Candidate should be an effective team player with a keen eye on Continuous Improvements.

· Candidates with AZ-900 and ITIL Foundation would be preferred.

You will report to Regional Service Desk Manager.