Voice and Non voice (Work From Home) - Food Delivery Campaign

job_description: • Ensure service delivered to our customers on Food Delivery Campaign

• Ensure they meets contractual Key Performance Indicator

(‘KPIs’)

• Respond to customer inquiries.

• Clarify customer requirements; probe for understanding, use decision-support tools and

resources to appropriately provide resolution to the customer.

• Listen attentively to customer needs and concerns; demonstrate empathy while

maximizing opportunity to build rapport with the customer.

• Maintain basic knowledge of client products and/or services.

• Prepare complete and accurate work including appropriately notating accounts as

required.

• Track, document and retrieve information in call tracking database.