Offer summary

Qualifications:

Educated to GCSE level or equivalent with at least 3 grade C’s or above., Mechanical knowledge or experience preferred., IT literate with proficiency in Microsoft Office and PDA use., Excellent interpersonal, communication, and customer service skills..

Key responsibilities:

Service transport refrigeration equipment and complete F-Gas certification after training.

Maintain engineer van stock and ensure safety checks on the company van.

Liaise with the central coordination team regarding job details and complete necessary paperwork.

Ensure adherence to company policies, health and safety procedures, and maintain high customer service standards.

Job description

Exciting new positions have opened up within Marshall Fleet Solutions (MFS) for Mobile Service Technicians, servicing transport refrigeration equipment.

We are looking for several Service Technicians working remotely covering set areas across Greater Manchester, Southampton, Hemel Hempstead/Bedford, South Coast, South Wales, South East/London and Leeds. This would suit semi skilled technicians and hobbyists with mechanical/ electrical knowledge. Full training, van and tools will be provided.

Benefits:

In addition to a highly competitive salary + overtime with benefit package, we offer a range of benefits including 25 days' holiday, generous contributory pension scheme, life assurance, a wide range of product discounts, work uniform, and health benefits.

Details of role

Servicing of vehicle powered & diesel engine road transport refrigeration units, Calibrating and completing F-Gas certification (once qualified).
Optimise and maintain engineer van stock to maintain and enhance service delivery to MFS customers.
Ensure relevant safety checks are carried out on the company van daily.
Maintain product and customer requirements knowledge to meet ISO9001 standards.
Undertaking company training and self-development through the Certi-Tech certification process.
To liaise with central co-ordination team, regarding job start and completion times, downtime and overtime authorisation.
Complete all relevant paperwork and on-line requirements enabling our central team and validation team to maintain a high standard of customer interface – keeping the customer informed.
Perform other duties and projects which correspond to the general character of the position.
Ensure adherence to company procedures in line with company policies, Health & safety procedures and ISO9001 standards.
Service technicians may be supervised where applicable.
Ensure customer service is a priority and conduct & corporate image (self, van, tools, spares) are first rate

Education:

Educated to GCSE level or equivalent with at least 3 grade C’s or above.

Experience:

Able to work on own initiative in a safe and professional manner maintaining Customers units and Company property to the Highest Standards.
Mechanical knowledge or experience would be preferable.

Knowledge and Skills:

IT literate (Microsoft Office), PDA use
Excellent interpersonal and communication skills
Numerate, literate, methodical, systematic
Attention to detail and target driven
Customer Service Skills & Relationship building skills
Punctuality and efficiency

Additional local needs

Clean UK driving licence.
Extensive travel required, including overnight stays and working on customer sites.
Needs to be physically fit to perform required tasks.
Weekend and some alternative shift patterns may be required in line with business demands

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Marshall Group is an Equal Opportunity Employer

Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here.

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