Offer summary

Qualifications:

Bachelor's degree in arts or science preferred., Minimum 8 years of call center/contact center management experience., Strong analytical skills with knowledge of financial statement analysis and staffing models., Proficient in Microsoft Office, especially advanced Excel skills..

Key responsibilities:

Manage people and processes to achieve performance metrics.

Act as a liaison to clients and provide leadership to the call center team.

Identify and implement necessary changes for continuous improvement.

Mentor staff and manage interpersonal conflict situations.

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Senior Manager, Revenue Cycle Operations, you will help manager people and processes to achieve metrics and drive continuous improvement of the customer experience. Every day you will, identify and implement change as necessary, function as a liaison to the client and provide strong leadership to the overall call center team. To thrive in this role you must, commit to excellence through continuous staff development and engagement, service, knowledge, skills, and moral.

Here is what you will experience working as a Senior Manager, Revenue Cycle Operations:

Effective leadership and analytical skills including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities.
Exceptional ability to partner with other departments within the organization to drive results.
Proven and measurable experience in managing and improvement of call center operations in a high call volume/demanding environment.
Ability to mentor and build relationships to effectively manage group and interpersonal conflict situations,
Strong negotiation, interpersonal, written, and oral communications skills – including statistical report writing,
Computer skills: Microsoft outlook and word with advanced excel skills.
Occasional business-related travel. (10%)

Required Skills:

Bachelor of arts or science degree or higher preferred
Minimum 8 years of call center/contact center management experience

For this US-based position, the base pay range is $93,150.00 - $142,283.86 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 10.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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