Systems Engineer

Are you a proactive and experienced Senior Systems Engineer with a strong foundation in Microsoft 365, security, networking, and infrastructure support? If you thrive in a multi-client environment, communicate with clarity, and take ownership of your work, this could be the perfect opportunity for you.

This is a full-time, permanent work-from-home position aligned with Western Australian business hours. You’ll be responsible for delivering expert-level remote support across Microsoft cloud services, on-premise and virtualized infrastructure, and modern networking technologies. Your role will involve diagnosing and resolving complex technical issues, implementing solutions, and ensuring optimal performance, security, and reliability for our clients.

Be part of a supportive, expert-driven team where your skills are recognized and your solutions shape real outcomes.

What is the role 

We are looking for a highly capable and self-motivated Systems Engineer to join our team. This role is ideal for someone with deep technical expertise, strong communication skills, and a proven ability to work independently in a fast-paced, multi-client environment. You will be responsible for delivering high-quality support and solutions across a range of technologies, with a focus on Microsoft 365, security, networking, and infrastructure.

Duties and Responsibilities

• Responding to incidents and assigned problems to meet SLA requirements
• Provide remote support for client environments.
• Administer and support Microsoft 365 and Microsoft security solutions.
• Troubleshoot and resolve complex issues across networking, backup, and server infrastructure.
• Perform proactive monitoring, root cause analysis, and preventative maintenance.
• Maintain accurate documentation of systems, procedures, and client environments.
• Act as an escalation point for junior team members and service desk staff.
• Liaise with vendors and manage support cases as needed.
• Maintaining and developing broad, high level technical knowledge and skills across technologies deployed by New Era, through self-study and internal and external training courses
• Documenting daily activity, through mandated time sheeting system, in an accurate and timely manner
• Other related duties as required

Work Set-Up/Schedule 

• Permanent WFH  
• Work in 8AM - 5PM AWST

Who we are looking for 

Non-Negotiable Skills

• Strong Communication Skills: Excellent written and verbal communication, with the ability to engage effectively across teams and clients.
• Self-Management: Demonstrated ability to work independently, manage time effectively, and maintain accountability.
• Technical Proficiency (Intermediate level or higher) in:
• Microsoft 365 – administration and support
• Microsoft Security Solutions – management and support
• Networking – preferably with Cisco Meraki technologies
• Backup Solutions – ideally Veeam or similar platforms
• Server Infrastructure – both on-premise and cloud-based, including:
  • Windows Server
  • Hyper-V
  • VMware ESXi

Experience and Certifications

• Minimum 5 years in technical support roles, ideally within a Managed Service Provider (MSP).
• Experience supporting multiple client environments with a strong focus on service delivery.
• Proven ability to respond to alerts, perform root cause analysis, and carry out preventative maintenance.

Desirable Skills

• ITIL Foundation Certification
• Familiarity with RMM and PSA tools such as ConnectWise
• Prior experience in:
• Responding to system monitoring alerts
• Performing routine maintenance and system health checks

What we offer 

• Work flexibility
• HMO + 1 free dependent  
• Health and Wellness Reimbursement Benefits 
• Company Salary Loans 
• Government contributions 
• Assistance with government loan payments 
• 13th month pay 
• Night differential pay 
• Holiday pay (for hours worked on holidays) 
• Mandated Leaves 
• Work equipment provided  
• Referral bonus 

What we do 

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.

Who we are 

New Era promotes a culture of continued development, both personal and professional. As a team member, you will receive competitive benefits, industry training, and certifications. We are team-oriented and have a positive environment filled with incredible staff, who have a genuine passion for providing the best service to our clients worldwide.