Program Management Lead, Business Acceleration

Program Management Lead, Business Acceleration

ABOUT ODAIA

ODAIA noun
o·da·ia | 'oh-day-yeah
An Ancient Greek word referring to “tools of the trade.”

You can also find more information about the company and our products at odaia.ai.
ODAIA is a remote first organization, all our positions are WFH with frequent company and team based socials, events and meetings in-person and virtually. 

ODAIA's AI helps the world’s largest pharma commercial teams grow their brands by engaging HCPs at the right time—when they need information to make treatment decisions.
We use proprietary machine learning (ML) and large language models (LLMs) to help teams understand their customers—healthcare professionals (HCPs)—and predict prescribing behaviors.

Our SaaS platform turns complex data into personalized insights, helping pharma teams make informed decisions that bring therapies to patients faster.

ODAIAns (what we call ourselves) are inspired to reinvent the future of how non-technical people leverage data in their day-to-day lives. We are passionate about solving complex problems in data, AI, engineering, design, and product, so our customers don’t have to. We live by the notion that “simplicity is the ultimate sophistication;” and making simplicity scalable is an even bigger challenge. That’s why we have a crazy talented team led by serial entrepreneurs, tech veterans, and life sciences experts.

OUR MISSION

Reducing patients’ time to therapy by facilitating meaningful interactions with healthcare providers, through human-centric software powered by AI. 

We’re also on a mission to build an innovative, diverse, and ego-free business, where trust, innovation and ownership are valued. You’re on a mission too? We’re here for it. We put an emphasis on career development for our employees, and the opportunities to grow are extensive.

WHAT’S ON OFFER

Reporting to the Senior Director, Business Acceleration, the Program Management Lead, Business Acceleration has a proven track record of successfully orchestrating planning, execution, and delivery of complex programs. If you thrive in high-growth environments, enjoy connecting the dots across teams, and are passionate about bringing clarity and focus to fast-moving projects—this is your opportunity to make an impact!

WHAT YOU WILL DO

• Keep a pulse on all customers; contributing in an active role on larger engagements and providing PMO expertise and support to smaller engagements
• Continue to refine existing PMO methodology to evolve with our rapidly evolving platform and customer base
• Proactively identify patterns related to onboarding, discovery, testing and value delivery and provide recommendations on enhancements, adjustments or tooling
• Facilitate clear and timely communication among all project stakeholders (internal and external)
• Build and manage program plans and timelines, identifying dependencies, risks, and milestones
• Coordinate internal kickoff meetings and establish comprehensive onboarding plans encompassing sales handoff, setup, overall kickoff planning, discovery and customer education
• Manage cross-functional initiatives such as launches, strategic customer implementations, and internal systems improvements
• Effectively communicates customer status and identifies areas for process improvement
• Collaborate and enhance processes with key internal stakeholders
• Identify key trends, successes and areas for improvement in the customer onboarding process, provide actionable recommendations
• Own onboarding process improvements and initiatives and identify when additional frameworks are needed
• Centralize materials, templates and other documents for re-use
• Continuously refine reporting processes and metrics to accurately reflect customer sentiment and drive strategic decision-making
• Drive operational excellence by developing repeatable frameworks and processes for program delivery
• Monitor program performance and report on progress, identifying blockers and proposing solutions proactively

WHAT YOU BRING

• 5+ years of experience in program management, project management, or operations—ideally in SaaS, life sciences, or data-focused organizations
• Familiarity with Agile methodologies, program management tools (e.g., Jira, Asana, Smartsheet), and risk management best practices
• Experience managing complex projects involving multiple stakeholders and cross-functional teams
• Strong knowledge of project management methodologies, tools, and techniques
• PMP or other project management certification preferred
• Excellent communication and interpersonal skills, with the ability to effectively manage client relationships
• Demonstrated ability to drive results and meet project deadlines
• Exceptional communication skills, understands how to influence to both technical and non-technical teams and can motivate and drive progress towards a common goal
• A continuous learner who seeks and welcomes feedback to improve 
• Grand vision, low ego and able to make a big impact

WHAT WE OFFER

• A strong values based culture, we Ignite Innovation, Own It and Stand Together
• Tremendous growth and unique learning opportunities
• A large amount of ownership and autonomy for managing things directly
• No waiting period for medical and dental benefits enrollment 
• Flexible working hours, focusing on what we achieve and not the number of hours we clock
• An open and flexible vacation policy
• Stock option grants
• Career development opportunities, and a solid business model - we’re in it for the long haul!

LOCATION

We are a remote first company with an office hub located in Toronto, supporting team building and social connectivity with virtual and in-person collaborative work sessions, team meetings and socials.

EMPLOYMENT VERIFICATION

Any conditional offer of employment made to a successful candidate will be subject to the full satisfaction with the results of any background and reference checks.

ACCOMMODATIONS AND ACCESSIBILITY

Accommodations are available on request for candidates with disabilities taking part in all aspects of our hiring process. For more on this, you can inquire about accommodations if you're invited to an interview.

DIVERSITY, EQUITY & INCLUSION

As an equal opportunity employer, ODAIA is committed to creating an environment that respects diversity and inclusion. ODAIA does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

At ODAIA, we are committed to building an environment where everyone feels included, valued, and heard. We are committed to creating a diverse workplace, and are an equal opportunity employer who does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.