Offer summary

Qualifications:

7+ years of customer-facing experience in security, operations, or technical account management., Strong post-sales experience and advanced project management capabilities., Experience in enterprise architecture and solution design with a proven track record of managing complex technical relationships., Excellent communication skills and a BS/MS degree preferred..

Key responsibilities:

Lead technical engagement for high-value customer accounts and serve as the primary technical advisor during onboarding and implementation.

Design and validate technical solutions that align with customer objectives and transform complex requirements into scalable solutions.

Drive proactive maintenance, data tuning, and upgrade planning while coordinating with engineering for complex challenges.

Help mentor junior technical team members and contribute to technical community building initiatives.

Job description

DTEX Systems helps hundreds of organizations worldwide better understand their workforce, protect their data, and make human-centric operational investments. At DTEX, our philosophy towards our business is the same as our philosophy towards technology: people come first. Our future depends on bright, energetic, talented people who share a passion for building the next generation of user behavior intelligence. We invite you to bring your talent to one of our offices and help create our future, expanding our reach and influence worldwide. Learn more about DTEX Systems mission to make businesses more secure through technology at www.dtexsystems.com; LinkedIn DTEX Systems: Overview | LinkedIn

Why you should choose DTEX as your next career:

Opportunity to be part of a disruptive high growth success story.
DTEX is a great place to work because of its mission-oriented culture and passion for protecting customers.
We offer exciting growth opportunities and an excellent platform for individuals to contribute to thought leadership as experts in their field.
We are uniquely positioned to solve highly relevant and complex risks and challenges associated with insider risk.
Opportunity to be part of a business that’s passionate about creating first-of-a-kind solutions.
Best in class benefits

Brief Description
The successful Solution Architect candidate will have a strong technical foundation enhanced by a clear devotion to serving and satisfying customers in a consultative approach. This position is a core member of the world-wide Customer Success Org, which is tasked with customer onboarding, including implementation, integrations, and technical advisory. The Solution Architect provides end-to-end technical relationship management for our customers. Team members also work closely with each other and cross-functionally with internal DTEX teams.

Responsibilities:

Leads the technical engagement for high-value and complex customer accounts
Serves as the primary technical advisor during onboarding, implementation, and steady-state operations
Use a systematic approach to design and validate technical solutions that align with customer objectives
Transform complex requirements into scalable solutions
Serve as the primary technical advisor for assigned accounts and provide strategic technical guidance and best practices
Drive proactive maintenance, data tuning and upgrade planning
Coordinate with engineering for complex technical challenges
Contribute to technical community building initiatives
Experience in security, operations, project or account management
Help mentor junior technical team members

Qualifications:

A US citizen based in the US
7+ years of customer-facing experience in security, operations, technical account management or project management role
Strong post-sales experience required
Advanced project management capabilities
Experience in enterprise architecture and solution design
Proven track record of managing complex technical relationships
Excellent communication (written and verbal) skills, both internally and externally
Excellent time management skills and strong sense of urgency
Security domain knowledge
BS/MS degree preferred

We take good care of our people. Our benefits include:

Fully remote company
Comprehensive health, vision, and dental coverage
Flexible paid time off
Company computer hardware of your choice
Work from home setup reimbursement
Wellness perks including access to mental healthcare, gym discounts and personal care concierge
Virtual events, happy hours, trivia, and fun
Monthly Internet & Phone Reimbursement
Opportunities to learn and grow

DTEX Systems is one of the most trusted and innovative brands in the cyber security market. We have received significant financial backing from leading VC firms and have just set a record-breaking year of growth. So why not trust DTEX with that all important next step in your career?

DTEX Systems is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, national origin, age, disability, or genetics.

Exact compensation may vary based on skills, experience, and location.
Base salary range (SF Bay Area): $150k-$200k.

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