Offer summary

Qualifications:

College educated with a strong background in customer service and administration., Experience with CRM systems like Pipedrive and Managely is essential., Familiarity with project management tools such as Trello is required., Professional-level English proficiency in both written and verbal communication..

Key responsibilities:

Manage customer communications, including inbound and outbound calls.

Maintain accurate records in CRM systems and perform data audits.

Schedule appointments, process orders, and handle documentation efficiently.

Participate in team meetings and contribute to process improvements.

Job description

This is a remote position.

Company Overview

ClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world.

At ClearDesk, we handle the sourcing, recruiting, and management of our overseas talent as they work with our clients. Our goal is to provide exceptional service that exceeds expectations, and we take pride in our ability to match each client with the right talent to suit their unique needs.

Our Mission

At ClearDesk, we're passionate about helping people succeed. Our mission is to assist clients in building top-performing teams in the most cost-effective way possible, enabling them to thrive in today's competitive business landscape. Additionally, we're committed to helping our remote talent develop their careers within outstanding teams while supporting their families.

But we don't stop there. We're constantly pushing ourselves to grow and learn by surrounding ourselves with the very best talent. This culture of continuous improvement enables us to provide even better service to our clients and team members alike. At ClearDesk, we believe that when everyone succeeds, we all succeed.

Job Description

We are seeking a highly skilled and motivated Customer Support and Admin Assistant to join our team. The ideal candidate will provide vital administrative and customer service support, ensuring smooth daily operations. This role involves managing customer communications (both inbound and outbound), maintaining accurate records in CRM systems, scheduling appointments, processing orders, and handling documentation.

Responsibilities

Enter and manage data across various systems
Scan and upload work orders into the database
Manage and utilize CRM platforms (Managely, Pipedrive)
Build, optimize, and manage workflows and task boards (Trello)
Make outbound calls and follow up on sales leads
Place equipment orders and schedule appointments
Perform regular data audits and system transfers
Provide outstanding customer service and handle inbound calls
Support both B2B and B2C operations
Participate in team meetings and contribute to ongoing improvements
Assist with general administrative tasks

Requirements

College educated
Candidates must provide either an NBI Clearance or Police Clearance (preferred) upon hiring
Must be comfortable with using Hubstaff, a time-tracking application
Experience with custom Customer Relationship Management (CRM) systems
(e.g. Pipedrive, Managely)
Experience with Project Management tools (e.g. Trello)
Professional-level English (written and verbal/voice)
Computer or laptop with access to the internet (minimum speed of 25 Mbps)

Compensation and Benefits

Competitive salary
Work from home
Prepaid HMO
Bonuses and incentives
Paid training

Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com)

Required profile