Solution Architect

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

Introduction: A Career at HARMAN Digital Transformation Solutions (DTS)

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN DTS, you solve challenges by creating innovative solutions.

• Combine the physical and digital, making technology a more dynamic force to solve challenges and serve humanity’s needs
• Work at the convergence of cross channel UX, cloud, insightful data, IoT and mobility
• Empower companies to create new digital business models, enter new markets, and improve customer experience

Job Description:

We are looking for a passionate Solutions Architect in our Product Management Office.  The Customer Engineering Team at Customer is responsible for engaging with customers and working across Customer’s products to drive growth and optimize value. As a Solutions Architect, you’ll collaborate with product development, across operational roles, and organizational leadership to refine customer experience, drive product and reliability improvements, and accelerate time to value based on customer feedback, experience, and investigatory/dev work.

What You Will Do:

• Evaluate potential client workloads and develop solutions to implement them across various cloud platforms and technologies:
  • Assess client workloads and requirements to identify opportunities for cloud adoption and optimization across various cloud platforms and technologies.
  • Drive technical innovation by leading customer workshops and mapping business problems to viable technical solutions.
• Transform unique customer interactions into standardized processes: Increase your influence by converting IaC configurations (for example) into thoroughly documented and reusable templates.
• Help customers leverage Samsung Private Cloud to create business value:
  • Build relationships with key customer stakeholders to become a trusted advisor on Customer’s product capabilities with experience and expertise across multiple cloud platforms.
  • Develop innovative and scalable cloud solutions that address client needs, leveraging your deep understanding of cloud architecture, services, and best practices.
• Efficiency Improvement: Identify and implement process improvements that enhance efficiency in customer support and advocacy, streamlining workflows and enhancing the overall client experience.
• Advocate for customer needs across departments: Identify and implement process improvements that increase efficiency in customer support and advocacy.
• Develop a deep understanding of Customer’s technology:
  • Contribute to thought leadership through articles, examples, or presentations that showcase the value and capabilities of Customer’s products and services.
  • Drive technical innovation by staying abreast of emerging cloud technologies, leading workshops, and collaborating with clients to map business problems into viable technical solutions.

What you Need:

• Ability to work with remote teams across multiple geographies
• Ability to effectively communicate technical designs and concepts
• Ability to prioritize multiple tasks
• Ability to communicate effectively with diverse members from cross-functional teams, including DevOps, architects, and business stakeholders in different time zones
• Capability to employ advanced Emotional Intelligence (EQ)
• Ownership -Take ownership of projects, ensuring excellence in execution and accountability for results. Foster a sense of responsibility and pride in delivering high-quality work
• Innovation - Drive innovation by proposing and implementing creative solutions to challenges. Stay abreast of industry trends and technologies, bringing fresh ideas to the table
• Customer focus - Understand and prioritize customer needs, striving to exceed expectations in every interaction. Collaborate with cross-functional teams to ensure the delivery of customer-centric solution
• Teamwork - Embrace a collaborative and inclusive approach, working seamlessly with colleagues to achieve common goals

What is Nice to Have

• Relevant IT certifications

What Makes You Eligible:

• A bachelor’s degree in computer science or related field, or equivalent related experience.
• 10+ years of IT experience.
• At least 5 years of experience in cloud computing, including architecture design, solution engineering, and consulting roles.
• Proficiency with modern programming languages like Python, Ruby, Go, or Java.
• Hands-on experience with cloud migration strategies, including hosting, platforming, and refactoring legacy systems.
• Expertise in DevOps Methodologies, CI/CD Pipelines, Observability, and automation tools like Terraform or Ansible
• Advanced knowledge of Cloud Native design patterns: networking protocols, serverless architecture, container orchestration (e.g., Kubernetes), and microservices.
• Experience working with executive-level stakeholders, both internal and external.
• Awareness of industry trends and emerging technologies.
• Experience working with global teams ensuring customer success
• Experience in advocating for customers and their needs while aligning Customer’s organizational goals
• Experience with influencing cloud architecture strategies within Customer and customer organizations
• Experience in balancing customer requirements with organizational resource constraints. 
• Must be bilingual in English and Korean

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.