Operations Support Specialist (MSR)

This is a remote position.

Work Schedule: Monday to Friday 8:00am to 5:00pm Sydney Time with 1 hour unpaid break.

Job Type: Full-time

Responsibilities:

• Manage client communications ensuring 24-hour response times for general inquiries and real-time responses for operational emergencies
  
• Conduct daily job auditing and quality control processes, verifying completion of timesheets, photos, checklists, and documentation
  
• Chase contractors and staff for missing job documentation and ensure all data is properly entered into SimplePro system
  
• Generate and send client reports regarding scope of works completion and quality control measures
  
• Support invoicing processes by ensuring all job data is complete and accurate before billing
  
• Assist with marketing and lead generation activities including content creation and online presence management
  
• Coordinate scheduling and communication support for 60+ cleaning staff and contractors
  
• Maintain and update job documentation systems and processes
  
• Support operations manager (when hired) with data collection and administrative tasks
  
• Handle important but non-urgent administrative tasks that support business growth
  

Scopes:

• Primary focus on client communication and response management (highest priority)
  
• Operations quality control and job auditing (core responsibility)
  
• Administrative support for 60+ workforce coordination
  
• SimplePro system data entry and maintenance
  
• Client reporting and documentation processes
  
• Marketing and lead generation support (secondary priority, more task-based)
  
• Support role for future operations manager integration
  
• 4-7 hours per week of quoting process support (potential future delegation)
  
• Emergency response coordination for operational issues
  
• Process documentation and system improvement initiatives
  

Requirements

• Strong written and verbal communication skills with ability to maintain professional client relationships
  
• Experience with project management or operations support in service-based industries
  
• Proficiency with business software systems (SimplePro experience preferred but not required)
  
• Detail-oriented approach to documentation and quality control processes
  
• Ability to work independently and manage multiple priorities effectively
  
• Understanding of commercial cleaning or trades industry operations (preferred)
  
• Experience with basic marketing activities and content creation
  
• Strong organizational skills and ability to chase up on incomplete tasks
  
• Comfortable with technology and learning new software systems
  
• Availability during Australian business hours for real-time emergency responses